Technical Support Administrator

North Kingstown, RI, USA

Hexagon Metrology, Inc., part of Hexagon Manufacturing Intelligence, is seeking a Technical Support Administrator for our North Kingstown, Rhode Island location.  

Description:  

As the Technical Support Administrator, you will be responsible for generating and verifying accuracy of all software licenses deployed at both customers and employee DEMO purposes. The Technical Support Administrator with assist the team with research in relation to software license validation as well as database management of these software assets. You will review and organize cases into proper queues in the business system. 

Responsibilities: 

  • Answering calls from customers regarding license information 
  • Generate new software licenses to support remote location with new software sales 
  • Validate and update existing software licenses renewed through maintenance programs, trail extensions and demos 
  • Database entry/maintenance 
  • Organize analytics of software license types and status 
  • Coordinate and interface with various departments 

Qualifications:

  • Outstanding telephone manner 
  • Ability to research and problem-solve 
  • Superior database management skills 
  • Associate degree or equivalent combination of education and experience 
  • 2-5 years of high-volume customer interaction 
  • Proficient with all MS Office programs 
  • Experience with ERP systems a plus 
  • Knowledge of Salesforce.com a plus 

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.  

We understand that we have an ability to impact the trends and changes affecting everything and everyone that will result in a better, smarter world for all. Consider joining a team of talented and dynamic individuals who are living the latest technology and making a quality difference in our world!  

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none!  

Exceptional medical, dental, vision insurances  
Flexible Spending Accounts (FSA)  
401k with employer match  
Generous Paid Time Off  
Tuition Reimbursement  
Training Opportunities  

At this time we will consider applicants who are legally authorized to work in the United States without company sponsorship. No relocation. Hexagon Metrology, Inc. is an Equal Opportunity Employer ►M/F/Vet/Disability ► E-Verify Participant.   

 

Apply Now

Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

When you provide us with information about any other third party as part of the recruitment process (e.g. referees) then, before providing us with such information, you must inform the relevant individuals that you will disclose their personal data to us and provide a copy of this notice to them.

We will only process your personal data for the specific purpose of processing and managing your application. In particular we process candidates’ personal data to:

  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
  • Assist us in managing external providers. (e.g. recruitment agencies)
  • Manage our HR records and Update the Hexagon employee database.
  • Reply to an official request from a public or judicial authority with the necessary authorisation.
  • Comply with any legal obligation imposed on Hexagon in relation to its recruitment practice.

It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases, we will be unable to delete your full details from our records.

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES

Hexagon Metrology, Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 1-800-766-46731-800-766-4673 FREE for assistance.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.”

Kontakta oss

Hexagon Manufacturing Intelligence
Besöksadress
Filargatan 3
SE-632 29
Postadress
SE-631 81 
Eskilstuna
Sverige

Hexagon Manufacturing Intelligence
Ruskvädersgatan 8
SE-418 34
Göteborg
Sverige

Växel: +46 16 160800 
Hårdvarusupport:
+46 16 160803
Mjukvarusupport: +46 16 160813
Mättjänst: +46 16 160814
Försäljning: +46 16 160801
Utbildning: +46 16 160805


Försäljning Tjänster