MyCare

Make CMM ownership smarter

 

What is MyCare?

Introducing MyCare, the service subscription program that makes CMM ownership smarter. With MyCare, you can count on saving money and minimizing unplanned downtime with regular service scheduled up to a year in advance. You also get software coverage and unlimited access to tech support to make sure your system is always in optimal condition, enabling 24/7 access to all our support services. Now that's smart. 

Choose the MyCare package that's right for you and save as much as $15,0001:

An icon of a hand and silhouette of a person representing a care programme from HexagonMyCare Essential
MyCare Essential covers all the necessary services and support for your system including annual certification, preventative maintenance, software updates, tech support, discounts and MyCare Rewards. 
 
MyCare Premium
MyCare Premium is a more comprehensive offering, tailored for mid-size companies and systems that are either older than 4 years or under heavy utilization loads. With MyCare Premium you receive all the benefits of MyCare Essential, plus PC coverage, annual calibration, repair labor coverage, wear-and-tear parts, major machine components, and trade-in lock credit. 

MyCare Rewards2 is our way of giving you even more savings:  
  • 25% off SFx Asset Management
  • Discounts on eStore purchases, accessories, training, contract inspection, contract programming, software and hardware upgrades
  • Unlimited access to on-line training (1 seat per system)
  • Discounts on special events

Looking for more coverage? Ask us about MyCare Legacy and MyCare Enterprise. 

To further enhance the customer support experience, together with the MyCare Service Subscription we have consolidated your go-to support and knowledgebase sections into the convenient and easy-to-use MyCare Portal. We want you to be able to reach all levels of support as quickly as easily as possible.

1Over a five-year period, compared to typical annual Certification/Calibration/SMA cost paid a la carte 2Customer must have at least one system per location under MyCare Subscription (any level) in order to gain access to MyCare Rewards. MyCare Rewards are subject to change without notice3If your subscription is discontinued the trade-in rewards reset to zero.  4Credit earned is not to exceed $6,000 under Essential and $12,000 under Premium. If you trade in the existing system, additional credit will depend on size, configuration, age and condition of the machine. MyCare is available only in the United States. 

MyCare Hub

The one place to find all the Hexagon services you may need