Service Coordinator

Elgin, IL, United States

Hexagon Metrology, Inc., part of Hexagon Manufacturing Intelligence, is seeking a Service Coordinator for our Elgin, IL location. This administrative position requires a professional demeanor, and a self-starter with a customer service mentality, technical aptitude, and outstanding interpersonal and communications skill. 

Description:
As the Service Coordinator, you will provide staff assistance to Service Manager and Field Service Engineers. Interact with both to ensure prompt resolution of both customer and internal needs. Review and process a variety of paperwork, such as purchase orders, expense reports, and service reports.

Responsibilities:
  • Interface directly with customers and sales representatives on a variety of service-related issues
  • Assist manager in scheduling service calls as required
  • Monitor installation time for overage of standard install hours, report overages to manager
  • Assist manager in creating technical service quotes for customers
  • Process service reports
  • Assist Service Engineers with scheduling onsite service and shipment of parts and service equipment as needed for service calls
  • Review service reports for accuracy
  • Coordinate and interface with other internal departments regarding service issues
  • Assist service department with other projects as needed
Qualifications:
  • Associates degree or equivalent combination of education and experience
  • Minimum of 3 years of customer service experience
  • Proficient with MS Office
  • ServiceMac or SFDC experience preferred
  • LX background a plus
At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We understand that we have an ability to impact the trends and changes affecting everything and everyone that will result in a better, smarter world for all. Consider joining a team of talented and dynamic individuals who are living the latest technology and making a quality difference in our world!

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none!
Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

When you provide us with information about any other third party as part of the recruitment process (e.g. referees) then, before providing us with such information, you must inform the relevant individuals that you will disclose their personal data to us and provide a copy of this notice to them.

We will only process your personal data for the specific purpose of processing and managing your application. In particular we process candidates’ personal data to:

  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
  • Assist us in managing external providers. (e.g. recruitment agencies)
  • Manage our HR records and Update the Hexagon employee database.
  • Reply to an official request from a public or judicial authority with the necessary authorisation.
  • Comply with any legal obligation imposed on Hexagon in relation to its recruitment practice.

It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases, we will be unable to delete your full details from our records.

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES

Hexagon Metrology, Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 1-800-766-46731-800-766-4673 FREE for assistance.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.”

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Hexagon Manufacturing Intelligence
A305 Kumgang Penterium, 215 Galmachi-ro, Jungwon-ku 
13217 Seongnam, Gyeonggi-do 
대한민국

전화: +82 31 730 0898
Fax: +82 31 730 0891

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