Support Technician - Cabinet Vision

Tuscaloosa, AL, United States

DISCOVER HOW YOU CAN MAKE A GLOBAL IMPACT

The Production Software business of Hexagon Manufacturing Intelligence develops a wide range of software for the manufacturing industry. Our software and services help streamline the manufacturing processes of businesses in the tooling, production engineering, sheet metal, metal fabrication, stone and woodworking industries. Hexagon products are integral to the success of thousands of companies worldwide, from small to large and across every aspect of the manufacturing spectrum.

To strengthen the team we are looking for a

Support Technician - Cabinet Vision

Position Summary: Based in our Tuscaloosa, AL office or home-based for an experienced candidate

  • Provide technical expertise to customers, employees, and partners and promote positive customer relation
  • Working from the primary call queue, respond to customer requests for a telephone callback to assist with software problems
  • Answering questions on the technical website (eSupport) when not on the telephone
  • Responding to customer emails when not on the telephone or working on eSupport
  • Troubleshooting database files to determine possible cause of software problem

Objectives

Under general supervision, responsible for assisting customers, company employees, and company partners with software related issues.

  • Provide technical expertise to customers, employees, and partners and promote positive customer relations
  • Working from the primary call queue, respond to customer requests for a telephone callback to assist with software problems
  • Answering questions on the technical website (eSupport) when not on the telephone
  • Responding to customer emails when not on the telephone or working on eSupport

Requirements

Education and Experience Requirements:

  • High School diploma or equivalent
  • Five years experience in a progressively responsible position in woodworking or computer related field
  • Strong organizational and multi-tasking skills
  • Strong knowledge of personal computers and how to navigate the internet

If you feel at home in a high-tech environment and are ready to take the challenge at Hexagon Manufacturing Intelligence, please email your application.

 

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES

Hexagon Metrology, Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 1-800-766-46731-800-766-4673 FREE for assistance.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.”

問い合わせ先

Hexagon Manufacturing Intelligence
ヘキサゴン・メトロジー株式会社(本社)
〒252-0132 神奈川県相模原市緑区橋本台 
1-15-8
Sagamihara-shi (Kanagawa-Ken)
Japan

T: +81 42 700 3500
F: +81 42 700 3511

販売・営業部門 カスタマーサービス部門