NCSIMUL Support Engineer

Technical Service and Support, Remote, Rumania

Job title: NCSIMUL Support Engineer

VN: VN2302

Business Unit: BU Metrology and Production SW

Location: Remote, EMEA


Short description:

NCSIMUL Support Engineer will serve Hexagon Manufacturing Intelligence (MI) customers by providing reactive support services, resolving complex NCSIMUL software related issues, escalated by resellers or subsidiaries from various geographical regions. Also provide pro-active pre-sales support the regions across the globe.

The NCSIMUL Support Engineer will report to the Senior Support Manager.

Tasks in detail:

  • Analyze and solve complex NCSIMUL related issues, escalated from different regions
  • Liaise with development teams to promote product enhancements and detail software issues
  • Manage support cases to meet KPI’s & SLA’s
  • Create training course content & “self-service” training & support documents
  • Engage with regional technical support teams to train new features and functionality
  • Attend major exhibitions and events to assist in demonstrations and pre-sales support

Requirements:

  • At least 5 years experience with a similar role in a manufacturing environment
  • Good working knowledge of multi-axis production machine tools
  • High level knowledge of CNC machine “G-code” and associated post processors
  • Fluency in English
  • Degree or equivalent education
  • Customer centric attitude and good communication skills
  • Availability to travel occasionally (approximately 10% of the time)

Nice to have

  • Knowledge of a high level programming language.
  • Experience with Fanuc, Siemens and or Heidenhain controllers
  • Experience of NCSIMUL or a competitive verification product

What we offer:

This position allows working remote from countries hosting a Hexagon office. You will be given a role where you can make a significant impact for our customers with your superior problem-solving, technical expertise and customer service skills. Hexagon’s leading edge technology will not only inspire you, but also give you the opportunity to develop your career in smart manufacturing within this global company.


Hexagon Manufacturing Intelligence ayuda a fabricantes del sector industrial a desarrollar las tecnologías revolucionarias del presente y los productos que cambiarán la vida del mañana. Como especialista líder de soluciones para la fabricación y metrología, nuestra experiencia en sentir, pensar y actuar, esto es, la recopilación, el análisis y el uso activo de datos de medición, aporta a nuestros clientes la confianza necesaria para incrementar la velocidad de la producción y acelerar la productividad, a la vez que mejoran la calidad de los productos.

Gracias a una red de centros de servicio locales, a plantas de producción y a operaciones comerciales por los cinco continentes, estamos moldeando un cambio inteligente en la fabricación para construir un mundo en el que la calidad impulse la productividad. Para obtener más información, visite HexagonMI.com.

Hexagon Manufacturing Intelligence forma parte de Hexagon (Bolsa de Estocolmo: HEXA B; hexagon.com), un proveedor líder internacional de tecnologías de la información que impulsa mejoras en la calidad y la productividad a través de aplicaciones para empresas geoespaciales e industriales.