Customer Relations Administrator

Customer Care, North Kingstown, RI, Vereinigte Staaten

 Hexagon’s Manufacturing Intelligence, division is seeking a Customer Relations Administrator for our North Kingstown, RI location.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.  

Description:
The Customer Relations Administrator is be a front-line employee, interacting by telephone and email with customers. The Customer Relations Administrator assists the Customer Relations Group with various administrative functions to help fulfill customers’ needs and expectations.

Responsibilities
  • Answer all 800 telephone lines, identify needs and direct calls to the appropriate group/contact
  • Support the CRG team’s day-to-day operations
  • Generate proposals, create templates, and collect account data into spreadsheets
  • Organize analytics
  • Database entry/maintenance
  • Assist with license modification and creation as needed
  • Contact customers by phone to gather information
  • Assist with quarterly sales campaign materials
  • Gather information for CRG Reps about market trends in regional and industry sectors to be used for developing sales campaigns and strategies.
  • Coordinate and interface with other departments
  • Maintain reports and spreadsheets with a high degree of accuracy
  • Gathering information and communicating it clearly to others
  • Supports organizational policies related to safety, environmental protection, housekeeping, etc. within area of responsibility.
  • Supports and participates in continuous improvement activities that positively affect safety, the environment, quality, reliability, and productivity or improve the overall suitability and effectiveness of the management system, its processes, and products.
  Qualifications
  • Ability to work independently, outstanding telephone manner, follow-through and questioning skills required
  • Confidence, professionalism, strong customer service and telephone skills
  • Ability to work positively in a team, supporting group goals and overcoming challenges
  • Demonstrated time management skills
  • Ability to research source materials to identify inaccuracies and provide solutions
  • Associate degree or equivalent combination of education and experience
  • 2 – 5 years of related experience supporting a sales team
  • Excellent written and verbal communication skills
  • Demonstrated organizational skills
  • Superior proven skills with all Microsoft Office programs (Outlook, Xcel, Word, Access)
  • Experience managing databases
  • Experience with ERP systems, BPCS or LX a plus
  • PowerPoint experience a plus
  • Knowledge of Salesforce.com a plus
At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.  

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none!  

Exceptional medical, dental, vision insurances 
401k with generous employer match 
Pre-tax Benefits Accounts (HSA, FSA, DFSA) 
Flexible Paid Time Off Programs
Tuition Reimbursement 

 
Hexagon Metrology, Inc. is an Equal Opportunity Employer ► M/F/Vet/Disability ► E-Verify Participant  

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES

Hexagon Metrology, Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 1-800-766-46731-800-766-4673 FREE for assistance.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.”