Customer Care Manager

Technical Service and Support, Grugliasco, Italien

Job title: Technical Customer Care Manager

Location: Gruglisco (TO)

Short description:

The Technical Customer Care Manager will be responsible for leading a team of 4 people and will provide technical support, handling most critical issues, to all products manufactured at Grugliasco plant.

The Technical Customer Care Manager will report to the Technical Support Center Manager


Tasks in more detail:
  • Management of Customer Care team and related targets / KPIs.
  • Technical support to all products manufactured at Grugliasco plant.
  • Quick response to Hexagon Commercial Operations' Service Centers requests and claims.
  • Coordination of meetings and/or conference calls among internal departments and customers for urgent cases.
  • Continuous technical update to all Commercial Operations' Service Centers worldwide

Requirements:
  • Technical background (diploma or bachelor degree)
  • Previous experience as a Technical Service Support
  • At least 2 years experience in people management
  • Knowledge of Coordinate Measuring Machines or Machine Tool Centers
  • Fluent English, both written and oral 

What we offer:

Working in a dynamic working environment where each day is different. Facing new challenges everyday will make your skillset become stronger and stronger, making it easy for you to get the global recognition this role has to offer.



 
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About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.

Kontakt

Hexagon Manufacturing Intelligence
Hexagon Metrology GmbH
Siegmund-Hiepe-Str. 6-12
35578 Wetzlar
Deutschland
T: +49 6441 207 0
F: +49 6441 207 122

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