NCSIMUL Support Engineer (Senior)

Technical Service and Support, Remote, United Kingdom

Job title: NCSIMUL Support Engineer (Senior)

VN: VN2302

Business Unit: BU Metrology and Production SW

Location: Remote, EMEA

Short description:

NCSIMUL Support Engineer will serve Hexagon Manufacturing Intelligence (MI) customers by providing reactive support services, resolving complex NCSIMUL software related issues, escalated by resellers or subsidiaries from various geographical regions. Also provide pro-active pre-sales support the regions across the globe.

The NCSIMUL Support Engineer will report to the Senior Support Manager.

Tasks in detail:

  • Analyze and solve complex NCSIMUL related issues, escalated from different regions
  • Liaise with development teams to promote product enhancements and detail software issues
  • Manage support cases to meet KPI’s & SLA’s
  • Create training course content & “self-service” training & support documents
  • Engage with regional technical support teams to train new features and functionality
  • Attend major exhibitions and events to assist in demonstrations and pre-sales support

Requirements:

  • At least 5 years experience with a similar role in a manufacturing environment
  • Good working knowledge of multi-axis production machine tools
  • High level knowledge of CNC machine “G-code” and associated post processors
  • Fluency in English
  • Degree or equivalent education
  • Customer centric attitude and good communication skills
  • Availability to travel occasionally (approximately 10% of the time)

Nice to have

  • Knowledge of a high level programming language.
  • Experience with Fanuc, Siemens and or Heidenhain controllers
  • Experience of NCSIMUL or a competitive verification product

What we offer:

This position allows working remote from countries hosting a Hexagon office. You will be given a role where you can make a significant impact for our customers with your superior problem-solving, technical expertise and customer service skills. Hexagon’s leading edge technology will not only inspire you, but also give you the opportunity to develop your career in smart manufacturing within this global company.


Privacy Notice:

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About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.