Technical Support Engineer

Engineering, Irvine, CA, United States

Hexagon’s Manufacturing Intelligence, division is seeking a Technical Support Engineer for our Irvine, CA location.

The Technical Support Engineer will provide technical support, sales support, and training for Hexagon's Design and Engineering and Structure Center of Excellence for  MSC Software products--Nastran, Marc, Apex and Patran. 

  • Provide technical support via phone, email, and web communications.  Emphasis is in MSC FEA tools, especially MSC Nastran, Marc, Patran, Marc, Apex
  • Resolve customer’s technical issues via phone, email, Web and/or on-site interactions.
  • Thoroughly document product issues, interact effectively with colleagues in Product Development, sales, support, and other departments.
  • Ability to create and/or deliver training classes and technical seminars.
  • Drive product evolution and quality via feedback to other groups in the company.
  • Define and promote industry best practices leveraging Hexagon/MSC Software tools.
  • Minimum of a bachelor’s degree in mechanical/aerospace engineering or equivalent experience. 
  • Master’s degree or higher in engineering is highly desirable.
  • Minimum of 5 years of recent professional experience in engineering using a commercial FEA tools
  • Proficiency with MSC Software Products highly desired -- MSC Nastran, Marc, Dytran, Patran, Marc, APEX
  • Experience in Statics, Dynamics, Thermal, Nonlinear, Acoustics, and Aeroelastic analysis
  • Experience in acoustic, fluid-structure analysis
  • Experience with Composite modeling
  • Good general knowledge in the CAE technical field
  • Knowledge in dynamics, statics, fatigue and solving large problems.
  • Good knowledge of Windows and/or Linux systems with programming skills with python, c++, Fortran, etc.
  • Excellent presentation, written and verbal communication and interpersonal skills.
  • Availability to travel and conduct online training as required.
  • Highly motivated individuals and work to task completion with little guidance.
At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.  

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none.

Exceptional medical, dental, vision insurances 
Flexible Spending Accounts (FSA) 
401k with employer match 
Generous Paid Time Off (PTO) 
Tuition Reimbursement 
Training Opportunities…and so much more!
Hexagon Metrology, Inc. is an Equal Opportunity Employer ► M/F/Vet/Disability ► E-Verify Participant 

Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

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It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at and follow us @HexagonAB.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases, we will be unable to delete your full details from our records.


Hexagon Metrology, Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 1-800-766-46731-800-766-4673 FREE for assistance.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.”