IT Infrastructure Specialist

IT, United States

 Hexagon's Manufacturing Intelligence division is seeking an IT Infrastructure Specialist.  The ideal candidate will be in Rhode Island, Massachusetts, or the Atlanta region.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.  

The IT Infrastructure Specialist is responsible for information systems, platforms, and projects as assigned in accordance with established organizational standards for efficiency, accuracy, and security controls.  Performs various IT administration duties related to organization’s hardware, software, service contracts, and uptime SLA’s.  Provides advanced technical support as assigned within geo service desk queues.  Develops and enhances current and future IT Infrastructure.  Serves as a liaison between group and geo IT teams.

  • Audits information systems, platforms, and operating procedures within established organizational standards for efficiency, accuracy, and security
  • Evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss
  • Determines and recommends improvements in current risk management controls and implementation of system changes or upgrades
  • Performs various IT duties related to the organization’s hardware, software, service contracts to support uptime service level agreements
  • Maintains systems, processes and reporting for tracking IT life cycles, inventory, licenses, and third-party support agreements
  • Ensures compliance with procedures and standards
  • Tracks quality throughout product/contract lifetimes
  • Provides advanced technical support as escalated within service desk queues
  • Reviews, analyzes, maintains, and reports upon IT monitoring systems
  • Assists in designing and developing IT systems
  • Provides training of IT standards & policies
  • Conducts feasibility studies for large projects and makes recommendations on equipment selection
  • Serves as a liaison between group and geo IT teams
  • Provides system analysis to ensure the needs of the user are met
  • May assist in system implementation or training
  • Supports client-side endpoint lifecycle, user experience and documentation
  • Supports and escalations supervision for Helpdesk, Operations, Security, and other internal IT teams
  • ISP/Telecommunications monitoring, support, and administration
  • Monitors end user surveys and incident review towards trend reporting and resolution
  • IT security compliance integration and remediation as directed
  • Performs other related duties as assigned

  • Bachelor’s degree in Information Technology, Systems Engineering, or related discipline or equivalent combination of education and work experience
  • Experience with Azure/AWS cloud migrations; MS SQL; VMWare; MS Server & Linux based operating systems
  • Experience with legacy and modern endpoint operating systems and management technologies
  • Experience or knowledge of onprem or cloud network technologies is a bonus
  • 5+ years’ experience in a mixed enterprise IT environment
  • A+, Net+, Sec+, MCT or other IT certifications desired
  • Excellent interpersonal, verbal, and written communication skills
  • Excellent problem-solving and reasoning skills
  • Creative, analytical, self-motivated, and driven
  • Excellent organizational, project planning and management skills
  • Proficient in MS software & technologies (Local & Cloud)
  • Willing to learn new technologies
  • Works independently as well as in a team environment

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.  

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that's second to none.

Exceptional medical, dental, vision insurances 
Flexible Spending Accounts (FSA) 
401k with employer match 
Generous Paid Time Off (PTO) 
Tuition Reimbursement 
Training Opportunities 

Hexagon Metrology, Inc. is an Equal Opportunity Employer ► M / F / Vet / Disability ► E-Verify Participant  

Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

When you provide us with information about any other third party as part of the recruitment process (e.g. referees) then, before providing us with such information, you must inform the relevant individuals that you will disclose their personal data to us and provide a copy of this notice to them.

We will only process your personal data for the specific purpose of processing and managing your application. In particular we process candidates’ personal data to:

  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
  • Assist us in managing external providers. (e.g. recruitment agencies)
  • Manage our HR records and Update the Hexagon employee database.
  • Reply to an official request from a public or judicial authority with the necessary authorisation.
  • Comply with any legal obligation imposed on Hexagon in relation to its recruitment practice.

It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at and follow us @HexagonAB.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases, we will be unable to delete your full details from our records.


Hexagon Metrology, Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 1-800-766-46731-800-766-4673 FREE for assistance.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.”