Product Specialist

Renens, Швейцария

Our dynamic Precision Measuring Instruments (PMI) team is currently looking for a Technical Product Support Specialist willing to actively contribute to our growth. This person will assist the Service Manager PMI on their various technical tasks. 
His/her main activities would be:
  • Advise worldwide customers on any After-Sales issue (50%)
  • Accompany customers in their understanding and choice of instruments - more than 3000 ref. (10%)
  • Incoming repairs – Order preparation for Administration (30%)
  • Animation of application and service training courses for distributors and customers 
  • Assisting of Specialities order processing
  • Assisting of Product Managers
  • Assisting of sales/marketing support documentation
  • Participation in some exhibitions and customer visits
  • Test approval on new products
  • Various projects to be defined within the PMI strategy
The key elements of success are: 
  • Bachelor's degree (HES) in Mechanical / Microtechnical Engineer or Technician 
  • 1-2 years of experience in a similar role or 5 years' experience if Technician 
  • Good knowledge of metrology
  • Excellent usual IT tools skills 
  • Advanced knowledge of French and English. German would be a plus 
Soft skills 
  • Excellent communication skills 
  • Customer/service oriented 
  • Good interpersonal skills 
  • Proactive and able to identify and support all types of improvement plans within product portfolio

Type of contract: Permanent contract
Starting date: ASAP 

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Hexagon Manufacturing Intelligence
Commercial Operation Central & Eastern Europe, Middle East and Africa
Strada del Portone, 113

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