Hexagon opens first service centre for laser tracker products in AEC

Earlier this month, Hexagon’s Manufacturing Intelligence division opened a new Laser Tracker Service Centre in Bangkok, Thailand. This is the first such centre the business has established within the ASEAN Economic Community (AEC). It represents a leap forward in the range of local services available to the growing number of customers in the region, as well as being a statement of Hexagon’s confidence in the growing demand for high-end metrology equipment throughout Southeast Asia.

The new service centre was opened with a traditional blessing ceremony on Tuesday 5 November 2019, officiated by Mr Taveesak Srisuntisuk, Managing Director of Hexagon’s Manufacturing Intelligence division in Thailand. He was joined by 50 invited guests, including representatives of important partners Bangkok Komatsu and the National Institute of Metrology (Thailand), as well as guests Thomas Schmid, Hexagon’s APAC Regional Manager for Tracker Products, and Colin Osborne, Hexagon’s Aftermarket Director for Tracker Products. The ceremony was followed by a tour of the new 168-square-metre facility.

“We’ve seen incredible growth in the application of high-end laser tracker systems across Southeast Asia in recent years,” said Mr Osborne on the day. “That’s why we consider it essential that we prepare our service capabilities to support the market throughout the region. Our philosophy at Hexagon is to provide local service and support for our customers to ensure prompt reaction times, faster turn-around and to meet local cultural expectations.”

“Creating a service facility for our highly technical products requires significant investment in terms of the environment, tools, skillset development and processes.  We’re very proud to have established all this in Bangkok in order to add another access point within our global network of factory-approved and audited service facilities. I’m very excited about the new capabilities this service centre will be bringing to the doorsteps of our partners throughout the AEC.”

The new Hexagon Laser Tracker Service Centre in Bangkok is now open and providing a full range of repair and maintenance services through its staff of dedicated expert application and service engineers.