Support Technician - Cabinet Vision

Tuscaloosa, AL, Stati Uniti

DISCOVER HOW YOU CAN MAKE A GLOBAL IMPACT

The Production Software business of Hexagon Manufacturing Intelligence develops a wide range of software for the manufacturing industry. Our software and services help streamline the manufacturing processes of businesses in the tooling, production engineering, sheet metal, metal fabrication, stone and woodworking industries. Hexagon products are integral to the success of thousands of companies worldwide, from small to large and across every aspect of the manufacturing spectrum.

To strengthen the team we are looking for a

Support Technician - Cabinet Vision

Position Summary: Based in our Tuscaloosa, AL office or home-based for an experienced candidate

  • Provide technical expertise to customers, employees, and partners and promote positive customer relation
  • Working from the primary call queue, respond to customer requests for a telephone callback to assist with software problems
  • Answering questions on the technical website (eSupport) when not on the telephone
  • Responding to customer emails when not on the telephone or working on eSupport
  • Troubleshooting database files to determine possible cause of software problem

Objectives

Under general supervision, responsible for assisting customers, company employees, and company partners with software related issues.

  • Provide technical expertise to customers, employees, and partners and promote positive customer relations
  • Working from the primary call queue, respond to customer requests for a telephone callback to assist with software problems
  • Answering questions on the technical website (eSupport) when not on the telephone
  • Responding to customer emails when not on the telephone or working on eSupport

Requirements

Education and Experience Requirements:

  • High School diploma or equivalent
  • Five years experience in a progressively responsible position in woodworking or computer related field
  • Strong organizational and multi-tasking skills
  • Strong knowledge of personal computers and how to navigate the internet

If you feel at home in a high-tech environment and are ready to take the challenge at Hexagon Manufacturing Intelligence, please email your application.

 

Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

When you provide us with information about any other third party as part of the recruitment process (e.g. referees) then, before providing us with such information, you must inform the relevant individuals that you will disclose their personal data to us and provide a copy of this notice to them.

We will only process your personal data for the specific purpose of processing and managing your application. In particular we process candidates’ personal data to:

  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
  • Assist us in managing external providers. (e.g. recruitment agencies)
  • Manage our HR records and Update the Hexagon employee database.
  • Reply to an official request from a public or judicial authority with the necessary authorisation.
  • Comply with any legal obligation imposed on Hexagon in relation to its recruitment practice.

It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases, we will be unable to delete your full details from our records.

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES

Hexagon Metrology, Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 1-800-766-46731-800-766-4673 FREE for assistance.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.”

Contattateci

Hexagon Manufacturing Intelligence
Strada del Portone, 113
Grugliasco (TO)
10095
Italia
T: +39 011 4025 111
F: +39 011 4025 472

Grugliasco Caponago Napoli Orbassano Verona