Hexagon’s COVID-19 response
Hexagon’s COVID-19 response
COVID-19 is affecting everyone on a global scale, which means that we all must work together to limit the spread of the virus and protect the people at risk. At Hexagon, our priority is keeping our employees and customers safe, and we are following all guidelines and recommendations set up at national, regional and local levels to do so.
Through all of this, we recognise that our employees and our customers are relying on Hexagon more than ever. Rest assured that we are taking all necessary steps to protect you, our employees, and to minimise risk to the supply of our products and our services to you, our customers.
Information for Manufacturing Intelligence division customers
Last updated: 26 March 2020 (information is reviewed daily and updated as required)
Hexagon’s Manufacturing Intelligence division is taking the threat posed by the COVID-19 coronavirus very seriously, and is taking steps to both protect our workforce, and to minimise risk to the supply of our products and our services to you.
Manufacturing Intelligence is following all guidelines set out by the governments of the countries in which we operate, including home working, social distancing, travel advice and general hygiene recommendations. We have also provided additional sanitary items such as facemasks for use by our employees where required. We will continue to review and update our guidance for employees as the situation progresses.
Although our products are capital equipment or software, and not typically components of our customers’ products, we recognise that our customers need our products to fulfil their own orders and therefore expect us to deliver on time.
We are a global business with multiple manufacturing sites around the world, which helps us to ensure delivery to schedule for our customers. With regards to the supply of components, we are working closely with our suppliers to ensure any potential disruption is quickly identified. In China, our manufacturing sites and suppliers have already returned to normal operations. While our factory in Italy is currently closed in line with government guidance, at this time we do not foresee any disruption to our supply chain that would impact our ability to ship products to our customers. We will provide additional information to our customers in the event of any changes that may affect their operations. If you have an enquiry about a specific order, please contact your local Hexagon representative.
Additional support for manufacturers
Despite the challenges of the COVID-19 outbreak, we remain committed to the success of manufacturing professionals around the work and continue to search for new ways to help you work smarter. Therefore we have put in place a working at home programme to support both customers and non-customers with home working options for our smart manufacturing software packages. We are also making additional online learning available to support your professional development.
Hexagon Italia è presente ed attiva
Last updated: 03 April 2020 (information is reviewed regularly and updated as required)
Hexagon è impegnata nell’aiutarvi a rimanere il più possibile produttivi nonostante le restrizioni dovute all’emergenza COVID-19. Vi invitiamo a consultare periodicamente questa pagina per avere le più recenti informazioni a proposito dei nostri servizi locali.
L’emergenza sanitaria di questi giorni sta mettendo a dura prova tutte le risorse del nostro Paese e riducendo significativamente le attività produttive.
La Divisione Commerciale di Hexagon Italia e i suoi servizi di vendita e assistenza continuano ad essere operativi compatibilmente con le limitazioni imposte dalle Autorità sanitarie e governative e con le misure cautelative definite dai propri clienti. Vista l’impossibilità ad essere presenti come sempre presso i nostri clienti, il nostro personale è a completa disposizione attraverso tutti gli strumenti di comunicazione remota.
Vi invitiamo quindi a contattarci per ogni necessità e informazione sia in modo diretto verso i vostri abituali interlocutori che al nostro indirizzo di posta elettronica (firstname.lastname@example.org).
Per ogni esigenza di assistenza tecnica e applicativa è operativo il Contact Center alla pagina webcc.it.hexagonmi.com o al numero 011 4025 555.
Abbiamo contestualmente avviato un ciclo di webinar per sfruttare i tempi di attesa di questi giorni offrendo un servizio di aggiornamento e informazione sulle nostre soluzioni. La programmazione sarà comunicata attraverso le nostre newsletter, i nostri social e il nostro sito WEB.