Edgecam Support Engineer

Technical Service and Support, Reino Unido

Edgecam Support Engineer

We are seeking a Support Engineer for our Edgecam range of products to work as part of the UK Support Team.

The Applicant:
A background in computer aided manufacturing in the metal working industry is essential. You must have a working knowledge of Edgecam or similar CAM Software including:
  • HNC/Degree level qualification in Engineering or Manufacturing discipline
  • Proficient user of CAM in a production environment
  • Demonstrate good knowledge of CNC programming
  • Excellent problem-solving abilities
  • Strong verbal and written communication skills
  • Ability to organise and structure activities
  • Excellent written and interpersonal communication skills
  • High level of computer literacy using Microsoft Windows Operating System with a sound knowledge of IT Skills

Objective:
Working at Hexagon Production Software as a member of the UK Support & Service team, you will be delivering excellent customer service levels by providing quality technical support, customer training and consultancy for our EDGECAM, DESIGNER & NCSIMUL products. Promoting good practice in relation to technical issues and customer training using relevant industry knowledge.

Provide technical assistance to the UK Sales team when requested and promote Hexagon’s products and services to create sales opportunities. Utilise technical and industry best practice and experience to help improve productivity and efficiency across the business and products.

Requirements:
You will be committed to providing operational support to customers via our Helpdesk environment and Customer Support Portal using good communication, analytical skills, initiative and flexibility to provide acceptable resolutions to customer support requests.  You may also be required to deliver product training or consultancy to customers at any of our training facilities or at the customer location. You must be willing to travel occasionally within the UK to meet business needs.

Delegates will have a logical approach and an ability to work in co-operation with other team members and able to demonstrate a “can do will do” attitude, be reliable, and willing to learn the range products to provide a broader support base to at least effectively handle first level of support. A recognised mechanical qualification is required, ideally HNC – Mechanical & Production or higher qualifications are welcome, full driving licence and computer skills are essential.

 
Hexagon Manufacturing Intelligence ayuda a fabricantes del sector industrial a desarrollar las tecnologías revolucionarias del presente y los productos que cambiarán la vida del mañana. Como especialista líder de soluciones para la fabricación y metrología, nuestra experiencia en sentir, pensar y actuar, esto es, la recopilación, el análisis y el uso activo de datos de medición, aporta a nuestros clientes la confianza necesaria para incrementar la velocidad de la producción y acelerar la productividad, a la vez que mejoran la calidad de los productos.

Gracias a una red de centros de servicio locales, a plantas de producción y a operaciones comerciales por los cinco continentes, estamos moldeando un cambio inteligente en la fabricación para construir un mundo en el que la calidad impulse la productividad. Para obtener más información, visite HexagonMI.com.

Hexagon Manufacturing Intelligence forma parte de Hexagon (Bolsa de Estocolmo: HEXA B; hexagon.com), un proveedor líder internacional de tecnologías de la información que impulsa mejoras en la calidad y la productividad a través de aplicaciones para empresas geoespaciales e industriales.