IT Support Specialist

IT, Oakville, Canadá

Hexagon’s Manufacturing Intelligence, division is seeking an IT Support Specialist for our Oakville, ON location.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.  

Description:  
Provides support to end users for basic computer, application, system, device, access, and hardware issues. Identifies, researches, and resolves routine technical issues of moderate complexity. Responds to phone, email, and online requests for technical support. Documents, tracks, and monitors the issue using applicable systems and tools. May coordinate with other teams or departments to resolve user issues. May perform password re-sets for users.

Responsibilities:   
  • Utilizes a support ticket system for employee incident reporting, tracking, and resolution
  • Provides technical support related to computer systems, hardware, and software
  • Answers complicated queries and addresses system and user challenging issues in a timely and professional manner
  • Works with the IT team and interacts with system and computer users across the company
  • Onboards and offboards users. Trains users on system and computer functions
  • Proactively maintains daily system performance, troubleshoot issues, and follows-up/follows-through with essential aspects of the day-to-day functions
  • Maintains computer systems and serve as a point of contact in the event of systems failure
  • Responsible for PCs, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)
  • Maintains user PCs, including upgrades and configurations as needed
  • Monitors the inventory of all equipment, software, and license users
  • Installs, configures, and upgrades PC software
  • Remains up to date with advances in technology and industry best practices
  • Remains current with skills by attending training classes, independent research, and seminars as needed
  • Perform other related duties as assigned
  • May mentor junior staff to their skill/knowledge through advice, coaching, and training opportunities

Qualifications:   
  • Associates degree in computer science or related discipline or equivalent combination of education and work experience
  • 3 – 6 years of related experience
  • Excellent verbal and written communication skills
  • Excellent interpersonal and listening skills
  • Excellent problem-solving and reasoning skills
  • Creative, self-motivated, and driven
  • Detail oriented and analytically driven with excellent organizational skills
  • Excellent organizational, project planning and time management skills
  • Proficient in MS Office
  • Willing to learn new technologies
  • Knowledge of computer systems, PC repair, and network management
  • Ability to deploy, configure, and support operation systems on desktop and mobile
  • Works under general direction as well as in a team environment
  • Flexible work schedule with 3-4 days in the office and non-traditional hours that may at times include weekends on call
  • Some travel required
At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.  

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none.

Competitive Salary with Bonus Plan
Comprehensive Benefit Package with health, dental, vision including health and personal spending accounts
RRSP company contribution plan and TFSA options
Generous paid time off (PTO)
Hexagon Manufacturing Intelligence Canada is an equal opportunity employer and committed to a diverse workforce and encourage applications from all qualified individuals. Accommodation is available upon request for candidates taking part in all aspects of the recruitment process. To request accommodation, contact Human Resources
Hexagon Manufacturing Intelligence ayuda a fabricantes del sector industrial a desarrollar las tecnologías revolucionarias del presente y los productos que cambiarán la vida del mañana. Como especialista líder de soluciones para la fabricación y metrología, nuestra experiencia en sentir, pensar y actuar, esto es, la recopilación, el análisis y el uso activo de datos de medición, aporta a nuestros clientes la confianza necesaria para incrementar la velocidad de la producción y acelerar la productividad, a la vez que mejoran la calidad de los productos.

Gracias a una red de centros de servicio locales, a plantas de producción y a operaciones comerciales por los cinco continentes, estamos moldeando un cambio inteligente en la fabricación para construir un mundo en el que la calidad impulse la productividad. Para obtener más información, visite HexagonMI.com.

Hexagon Manufacturing Intelligence forma parte de Hexagon (Bolsa de Estocolmo: HEXA B; hexagon.com), un proveedor líder internacional de tecnologías de la información que impulsa mejoras en la calidad y la productividad a través de aplicaciones para empresas geoespaciales e industriales.