Commercial Services Manager

Technical Service and Support, Canadá

 Hexagon’s Manufacturing Intelligence, division is seeking a Commercial Services Manager for our Ontario, CA location.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.  

Description:  
The Commercial Services Manager has overall responsibility for the services business in Canada, consisting of field Service, Depot Service and Applications engineering.  He/She will manage a team of Engineers who perform tasks that include installation, maintenance, repair, training, software demos, contract programming and inspection.  Oversees the scheduling and internal training of Service and Applications Engineers.  Develops objectives, policies, and programs for the activities of direct reports for the accomplishment of overall company objectives.


Responsibilities:   
Interfaces with customers to ensure they are well supported with hardware and application support.
Management and scheduling of personnel, customer requests, and employee development.
Creates, Reviews and/or approves, to authorized levels, bids, and proposals.
Monitors performance of Service and Applications Engineers, including appraisal processes.
Analyze and review pertinent data and report on the results.
Collaborate with services operations team to ensure efficient operations of the team and systems.
Monitor and evaluate the products of competitors
Insure the timely issuance of technical service reports, software bulletins and the proper dissemination of information
Responsible for definition, configuration, and placement of consignment machines in the regional office.
Coordinate with sales department in analyzing customer needs.
Develop and maintain an organization capable of achieving objectives through proper structuring, staffing, developing, appraising, counseling, and rewarding of personnel.
Continually review, assess, and evaluate services to better serve the needs and preferences of present and potential customers.
Provide the proper training of personnel on new products.
Oversee the preparation of detailed specifications for attachment to quotations, and/or for use in technical negotiation.
Provide customer solutions
Manage revenue initiatives
Control budget expenses, support organizational policies related to safety, environmental protection, housekeeping, etc. within area of responsibility.
Supports and participates in continuous improvement activities that positively affect safety, the environment, quality, reliability, and productivity or improve the overall suitability and effectiveness of the management system, its processes, and products.

Qualifications:   
  • Solid background in Dimensional Metrology
  • 5 years of related management experience
  • Strong analytical and technical problem-solving skills
  • Strong customer skills
  • Thorough knowledge of company’s brands
  • Proficiency with MS Office
  • Bachelor’s degree or the equivalent combination of education and experience
  • Experience with 3-D Coordinate Measuring Machines (CMMs) and portable products

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.  

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none.

Competitive Salary with Bonus Plan
Comprehensive Benefit Package with health, dental, vision including health and personal spending accounts
RRSP company contribution plan and TFSA options
Generous paid time off (PTO)
Hexagon Manufacturing Intelligence Canada is an equal opportunity employer and committed to a diverse workforce and encourage applications from all qualified individuals. Accommodation is available upon request for candidates taking part in all aspects of the recruitment process. To request accommodation, contact Human Resources.

Hexagon Manufacturing Intelligence ayuda a fabricantes del sector industrial a desarrollar las tecnologías revolucionarias del presente y los productos que cambiarán la vida del mañana. Como especialista líder de soluciones para la fabricación y metrología, nuestra experiencia en sentir, pensar y actuar, esto es, la recopilación, el análisis y el uso activo de datos de medición, aporta a nuestros clientes la confianza necesaria para incrementar la velocidad de la producción y acelerar la productividad, a la vez que mejoran la calidad de los productos.

Gracias a una red de centros de servicio locales, a plantas de producción y a operaciones comerciales por los cinco continentes, estamos moldeando un cambio inteligente en la fabricación para construir un mundo en el que la calidad impulse la productividad. Para obtener más información, visite HexagonMI.com.

Hexagon Manufacturing Intelligence forma parte de Hexagon (Bolsa de Estocolmo: HEXA B; hexagon.com), un proveedor líder internacional de tecnologías de la información que impulsa mejoras en la calidad y la productividad a través de aplicaciones para empresas geoespaciales e industriales.