Client Manager

Telford, Reino Unido


To Create potential sales opportunities for wider range of Hexagon products to existing Customers through analysing Hexagon CRM system and carrying out high level telesales activities. Working as part of diversely located Sales team.

Responsibilities:

  • Methodically analyse Customer data in CRM system to profile potential Prospects and exclude shared Customers
  • Contact and meticulously follow up identified Prospects to qualify, pitch Hexagon solutions and generate new leads, utilising telemarketing and sales researcher skills
  • Pass generated Leads to Sales Managers with all supporting information and liaise with Sales and CSR teams to ensure smooth handover, efficient follow up and positive Customer experience
  • Accurately record and update Customer information and log all activity within the company’s CRM system in line with best practice guidance and training provided
  • Utilize every touchpoint to create positive Customer experience and add value to Hexagon Customer Service
  • Assist with creation of call script, based on the product and company training provided
  • Undertake required level of product training to enable competent engagement with Customers
  • Prepare past month update and current month call plan for monthly update meeting
  • Meet, monitor and report against agreed KPIs
  • Attend meetings and present progress update reports to the team

Self Management:

  • Build positive and respectful relationships with Customers, prospects and colleagues
  • Utilise good influencing, negotiating and closing skills in the sales process
  • Maintain a good understanding of products and services
  • Display positive attitude and professional approach in all aspects of work
  • Seek opportunities to improve knowledge of company’s CRM system and other resources to maximize own and team’s efficiency
  • Share competencies, ideas and best practice with the Customer Service Team
  • Ensure all internal activities comply with company procedures, policies and are legally compliant
  • Take care of company property
  • Feedback valuable Customer, competitor and product/service insights to management
  • Prioritise own daily / weekly / monthly workload in line with agreed KPIs

Performance KPIs Targets: Research and contact 30 accounts per day

Metrology: Value of Closed/Won Opportunities directly associated with Client Manager’s activities: min. £40K per month

Production Software: Value of Closed/Won Opportunities directly associated with Client Manager’s activities: min. £40K per month

This is not intended to be a limiting or prescriptive job description and post holders may be tasked with other duties/responsibilities from time to time in keeping with their skills, experience or to aid individual development.

Contacto

Hexagon Manufacturing Intelligence
Parc Tecnològic del Vallès
C/ Dels Sabaters, 5
08290 Cerdanyola del Vallés (BARCELONA)
España
T: +34 93 594 69 20
F: +34 93 594 69 21

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