Customer Service Coordinator

Customer Care, Reino Unido

Job title: Customer Service Coordinator

VN: 3204

Business Unit: Hexagon Metrology Ltd

Location: Telford

Short description:

In this position your main responsibility will be to develop an excellent customer relationship, updating our suppliers and customers with our current delivery dates for assigned orders placed.  You will process sales and purchase orders ensuring timely delivery of both internal and external customer expectations. Moreover, you will be a real asset to the team as you contribute and influence events to remove roadblocks and to help the team achieve their goals.


Tasks in detail:

 
  • Continuous communication to our customers
  • Review, update and process all customer orders within set timeframes using Servicemax and Microsoft Navision
  • Correct and accurate filing and maintenance of all sales orders and purchase order updates
  • Preparation of export documentation to ensure smooth and timely customs clearance
  • Procurement and expediting of all products required with suppliers
  • Working with various stakeholders across the business and international suppliers in Europe and the US


Requirements:

 
  • Strong background in customer service, purchasing, logistics, or sales administration
  • Experience with MRP/ERP, ideally Microsoft Navision
  • Experience in working with Salesforce
  • Import/Export knowledge as well as experience with invoicing and quotes
  • Strong problem-solving abilities, attention to detail and reliability
  • Strong IT skills with an analytical mind
  • Excellent communication skills, written and spoken



What we offer:

 
  • Permanent contract
  • Competitive salary and bonus scheme
  • Holiday allowance of 25 days holiday plus bank holidays
  • Flexible working hours
  • Development and training opportunities
  • Pension scheme
  • Well-being benefits

Hexagon Manufacturing Intelligence ayuda a fabricantes del sector industrial a desarrollar las tecnologías revolucionarias del presente y los productos que cambiarán la vida del mañana. Como especialista líder de soluciones para la fabricación y metrología, nuestra experiencia en sentir, pensar y actuar, esto es, la recopilación, el análisis y el uso activo de datos de medición, aporta a nuestros clientes la confianza necesaria para incrementar la velocidad de la producción y acelerar la productividad, a la vez que mejoran la calidad de los productos.

Gracias a una red de centros de servicio locales, a plantas de producción y a operaciones comerciales por los cinco continentes, estamos moldeando un cambio inteligente en la fabricación para construir un mundo en el que la calidad impulse la productividad. Para obtener más información, visite HexagonMI.com.

Hexagon Manufacturing Intelligence forma parte de Hexagon (Bolsa de Estocolmo: HEXA B; hexagon.com), un proveedor líder internacional de tecnologías de la información que impulsa mejoras en la calidad y la productividad a través de aplicaciones para empresas geoespaciales e industriales.