Application Engineer

ROLE & PURPOSE OF THE POSITION:

This role is accountable for the delivery of:

SCOPE

To provide support to both the Sales functions and direct to customer regarding training, service enquiries, contract inspection, fault finding, help desk support and part programming.

DUTIES & RESPONSIBILITIES:

The duties and responsibilities of the position include the following:

• Provide customers and other Application Engineers with applications support.

• Meeting all reasonable customer requests for telephone support when under contract or warranty.

• On-site applications support, in line with schedule.

• Lead the investigations and resolution of applications-based customer complaints and where required support business complaints as part of a wider team.

• To provide programming skills and subcontract measurement as required.

• Provide a part programming service for customer components.

• Meeting customer deadlines and quality standards.

• Support promotional activity to provide customer demonstrations.

• Visiting customers to support sales activity.

• Carry out external and internal application training to agreed standards, ensuring the completion of all relevant training documentation.

• Software testing.

• Compliance with workplace health and safety requirements and directions when working on customer / dealer / end user sites.

• Complete Pre-Delivery Inspection (PDI) activity as and when required.

• Conducts self and strives to demonstrate the Hexagon Core Values.

• Delivery of all Applications task on time, on cost and to the required quality.

• Designing & Developing training material for new products and product enhancements.

• Quality, Health and Safety compliance and general safety and wellbeing within the Applications team.

• Drive and enhance Continuous Improvement (CI) throughout the department.

• Additional duties may be assigned from time to time.

QUALIFICATIONS / EXPERIENCE:

1. TECHNICAL SPECIALIST SKILLS

• Knowledge of manufacturing processes and constraints.

• Work and experience of co-ordinate Metrology.

• Highly capable operating in a Microsoft Office environment to a high level.

• Ability to read technical drawings, ideally proficient in CAD or equivalent.

• Visual Basic skills preferred.

• Knowledge of Core Hexagon Software.

• Lean Six Sigma Yellow Belt.

2. MANAGERIAL SKILLS

• An ability to manage their time effectively within projects ensuring all requests are completed on time on full.

• Maintain accurate timesheets and process forward load requests in line with company procedure.

• An ability to mentor / coach Associate Engineers and Apprentices.

3. INTERPERSONAL SKILLS

• Good communications skills, able to explain requirements succinctly and simply.

• Confident and professional personality, experienced with direct customer interface.

• Familiarity with existing networks within and outside the organisation upon which you can draw on when appropriate.

• Motivated and enjoys working as a team and achieving results.