Technical Lead (Service Now)

IT, República Checa

Note about location: Preference is Czech Republic but other European countries can be considered. This job is fully remote. Budget/salary will be adjusted according to country of employment.

Service Now Technical Lead

VN: 2702

Job Description:

Hexagon Manufacturing Intelligence (HMI) is seeking a strong Service Now Technical Lead who is a ServiceNow certified Implementation Specialist with direct experience implementing all modules of ServiceNow in the cloud for a large organization. The Technical Lead will be responsible for developing technical solutions on the ServiceNow platform to satisfy the IT Service Management (ITSM) business needs of Hexagon Manufacturing Intelligence.

Duties and Responsibilities:

  • Applies innovative technology to business processes in order to develop new ServiceNow solutions and troubleshoot issues
  • Consults with business analyst/project manager to develop appropriate technical solutions, advises on options, risk and impacts on business processes and technical architecture and communicates technical problems and solutions to both technical and non-technical audiences
  • Knowledgeable with the ServiceNow platform suite
  • Design, Develop and Implement solutions for Incident, Problem, Change, Service Catalog, Request, Asset, CMDB, GRC and Knowledge
  • Responsible for integration with multiple Infrastructure tools
  • Manage implementation and execution of ServiceNow Discovery, Service Watch, Orchestration, Performance Analytics
  • Responsible for implementation of ServiceNow Data Model, Oversee ServiceNow scripting and security best practices
  • Knowledge of web based development languages; specifically, JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services
  • Role requires to be a hands-on architect
  • Bachelor's degree in computer science, management information systems, or related field, preferred
  • 3+ years of experience working with ServiceNow ideally ServiceNow Certified Implementation Specialist certification
  • Experience leading small technical teams with increasingly complex projects in a cloud Software as a Service (SaaS) environment and cloud ecosystem
  • Deep understanding of project management phases, techniques, and tools; ability to work hand-in-hand with Project Manager
  • ServiceNow Implementation Experience in the Microsoft Azure cloud
  • Comfortable working in a fast-paced technology environment
  • ITIL V3 Foundation Certified is advantageous.
  • Strong written and oral communication skills, including presentation skills
We Offer:
  • Interesting and challenging position in a fast-paced environment
  • Position where you really can make a difference and build up new standards almost from scratch
  • Full Home office with occasional travel possible


Hexagon Manufacturing Intelligence ayuda a fabricantes del sector industrial a desarrollar las tecnologías revolucionarias del presente y los productos que cambiarán la vida del mañana. Como especialista líder de soluciones para la fabricación y metrología, nuestra experiencia en sentir, pensar y actuar, esto es, la recopilación, el análisis y el uso activo de datos de medición, aporta a nuestros clientes la confianza necesaria para incrementar la velocidad de la producción y acelerar la productividad, a la vez que mejoran la calidad de los productos.

Gracias a una red de centros de servicio locales, a plantas de producción y a operaciones comerciales por los cinco continentes, estamos moldeando un cambio inteligente en la fabricación para construir un mundo en el que la calidad impulse la productividad. Para obtener más información, visite

Hexagon Manufacturing Intelligence forma parte de Hexagon (Bolsa de Estocolmo: HEXA B;, un proveedor líder internacional de tecnologías de la información que impulsa mejoras en la calidad y la productividad a través de aplicaciones para empresas geoespaciales e industriales.