Hexagon Expands MyCare Program to provide Full Service Subscriptions for Portable Metrology Systems

MyCare helps customers to better manage service and support cycles for their flagship metrology systems sold in North America

12 August 2021
Calibration technician calibrating a Leica Absolute Tracker

North Kingstown, RI – August 12, 2021 – Hexagon’s Manufacturing Intelligence division today announced the expansion of its MyCare service subscription program to portable measurement systems including laser trackers and portable arms. The multi-tiered program is designed to provide simplified, comprehensive service coverage and additional benefits for nearly all measurement systems offered by Hexagon in North America. MyCare CMM was previously launched last fall for coordinate measuring machine (CMM) customers. A MyCare Portable membership generates a substantial return on investment (ROI) by reducing the cost of ownership up to 30 percent over the program’s duration. More information on the MyCare Portable service subscription program can be found here. 

MyCare Portable is available in various packages such as MyCare Essential, MyCare Premium, and MyCare Enterprise. Each offering provides increasing levels of best-in-class service and support such as extended warranties, preventative maintenance, certification loaners, return shipping and more. Enhanced MyCare service packages include a guaranteed 3-day turnaround time for both covered service and annual recertification or a loaner device, wear and tear parts, trade-in lock credits and much more. Customers can also take advantage of the MyCare Rewards program with discounts on SFx Asset ManagementeStore purchases, accessories, training, software and hardware upgrades, and unlimited access to on-line training (1 seat per system). 

“MyCare Portable makes portable metrology ownership smarter and straightforward. Customers can count on saving money and minimizing unplanned downtime with regular services scheduled up to a year in advance,” states Milan Kocic, Director of Business Development for Service and Support, North America. “The multi-tier program ensures each system gets the necessary services to maintain its optimal working condition. MyCare also incorporates software coverage and unlimited 24/7 access to all Hexagon customer support services.”

In addition to the MyCare service subscription program, Hexagon has further enhanced the customer support experience with an easy-to-use MyCare Portal that consolidates go-to-support and valuable knowledge bases into one convenient online hub. 

About Hexagon
Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 3.8bn EUR. Learn more at hexagon.com and follow us @HexagonAB.