Hexagon’s COVID-19 response

COVID-19 is affecting everyone on a global scale, which means that we all must work together to limit the spread of the virus and protect the people at risk. At Hexagon, our priority is keeping our employees and customers safe, and we are following all guidelines and recommendations set up at national, regional and local levels to do so.

Through all of this, we recognise that our employees and our customers are relying on Hexagon more than ever. Rest assured that we are taking all necessary steps to protect you, our employees, and to minimise risk to the supply of our products and our services to you, our customers.

Information for Manufacturing Intelligence division customers
Last updated: 17 November 2021 (information is reviewed daily and updated as required)

Hexagon’s Manufacturing Intelligence division is taking the threat posed by the COVID-19 coronavirus very seriously, and is taking steps to both protect our global workforce, and to minimise risk to the supply of our products and our services to you.

Employee safety
Manufacturing Intelligence is following all guidelines set out by the governments of the countries in which we operate, including home working, social distancing, travel advice and general hygiene recommendations. We have also provided additional sanitary items such as facemasks for use by our employees where required. We will continue to review and update our guidance for employees as the situation progresses.

Product supply
Although our products are capital equipment or software, and not typically components of our customers’ products, we recognise that our customers need our products to fulfil their own orders and therefore expect us to deliver on time.

Our manufacturing operations globally are fully operational and we are ready to ship equipment to customers. At this time we do not foresee any disruption to our global supply chain that would impact our ability to deliver products. We will provide additional information to customers in the event of any changes that may affect an order. If you have an enquiry about a specific order, please contact your local Hexagon representative.

Service and support
Our customer service teams around the world are operational and ready to support you in any way that we can. The health and wellbeing of our employees and yours remain our primary concerns and we will take every precaution possible to ensure the safety of both. On-site support services are therefore available subject to local guidelines on travel and personal safety. If on-site support is not possible, we will endeavour to support you remotely. If you have an enquiry about service and support availability in your location, contact your local Hexagon representative.

Additional support for manufacturers
Despite the challenges of the COVID-19 outbreak, we remain committed to the success of manufacturing professionals around the work and continue to search for new ways to help you work smarter. Therefore we have put in place additional flexible working options to support users of our smart manufacturing software packages.