Hexagon’s COVID-19 response

COVID-19 is affecting everyone on a global scale, which means that we all must work together to limit the spread of the virus and protect the people at risk. At Hexagon, our priority is keeping our employees and customers safe, and we are following all guidelines and recommendations set up at national, regional and local levels to do so.

Through all of this, we recognise that our employees and our customers are relying on Hexagon more than ever. Rest assured that we are taking all necessary steps to protect you, our employees, and to minimise risk to the supply of our products and our services to you, our customers.

Information for Manufacturing Intelligence division customers
Last updated: 26 March 2020 (information is reviewed daily and updated as required)

Hexagon’s Manufacturing Intelligence division is taking the threat posed by the COVID-19 coronavirus very seriously, and is taking steps to both protect our workforce, and to minimise risk to the supply of our products and our services to you.

Employee safety
Manufacturing Intelligence is following all guidelines set out by the governments of the countries in which we operate, including home working, social distancing, travel advice and general hygiene recommendations. We have also provided additional sanitary items such as facemasks for use by our employees where required. We will continue to review and update our guidance for employees as the situation progresses.

Product supply
Although our products are capital equipment or software, and not typically components of our customers’ products, we recognise that our customers need our products to fulfil their own orders and therefore expect us to deliver on time.

We are a global business with multiple manufacturing sites around the world, which helps us to ensure delivery to schedule for our customers. With regards to the supply of components, we are working closely with our suppliers to ensure any potential disruption is quickly identified. In China, our manufacturing sites and suppliers have already returned to normal operations. While our factory in Italy is currently closed in line with government guidance, at this time we do not foresee any disruption to our supply chain that would impact our ability to ship products to our customers. We will provide additional information to our customers in the event of any changes that may affect their operations. If you have an enquiry about a specific order, please contact your local Hexagon representative.

Additional support for manufacturers
Despite the challenges of the COVID-19 outbreak, we remain committed to the success of manufacturing professionals around the work and continue to search for new ways to help you work smarter. Therefore we have put in place a working at home programme to support both customers and non-customers with home working options for our smart manufacturing software packages. We are also making additional online learning available to support your professional development. 

Local information 

Contact details
  • Our Support Staff are safe and are working remotely at this time up until the shutdown.
    • A skeleton staff will be working and responding to emails and calls as and when they can. 
  • All our telephone systems are set up for remote working. Please do not hesitate to contact us for any enquiries or help needed. 
  • Our new, mobile and landline friendly, support number is 03332 414 444 
    • During the shutdown we will be monitoring the answerphone messages and responding accordingly. 
  • Our email address is: enquiry.uk@hexagon.com
    • During the shutdown we will be monitoring these messages and responding accordingly. 
Current service and support levels are under constant review, as of today: 
  • Our telephone support system has not been compromised.
  • Due to the current situation, we take every step to protect our staff and their families. 
  • Hexagon are fully supporting in the field, where possible, businesses in the UK that are in the Covid-19 medical equipment supply chain. 
  • Hexagon are open to support in the field any other businesses that are deemed essential or critical.
  • Hexagon are carefully monitoring and complying to the very latest guidelines.
Measures being taken to protect employees and customers 

Employees
  • We will fully support any Government & W.H.O. guidelines as they evolve
  • We fully support anyone who has symptoms to self isolate immediately
  • We fully support anyone who knows they are at high risk (e.g. Low immune system including household family members) and their choice to self isolate for 12 weeks.
  • All staff must continue to follow the fundamental self-protection guidelines
  • We have initiated remote working where ever possible, applicable or practical
Customers
  • Any ongoing face to face activity with customers is fully supported by thorough pre-assessment in line with Hexagon and customer guidelines
Access to training and/or online support
  • All classroom/onsite and face to face training has been postponed for the time and will be rescheduled once a return to normal working conditions is made
  • We are now switching to support customers remotely as much as we can, some of the initiatives we are driving are as follows:
    • Online training portals and classes
    • Remote software SMA support via team viewer and telephone support
    • Temporary remote seats of software
    • Hardware diagnostic and remote support via team viewer
    • In some cases where equipment can be returned to our facilities, we are working on shift patterns for service interventions, calibration and support
    • Opening access to webinars and best practice learning
Conclusion 
We will aim to keep staff and customers updated as the situation evolves. 

Our objective and chief concerns remain the safety, wellbeing and protection of our staff, their families and our customers whilst looking to maintain support for critical UK business and the manufacturing sector in the weeks, months and years to come. 

As a reminder please do not hesitate to contact us for any enquiries or help needed. 
  • Our new, mobile and landline friendly, support number is 03332 414 444 
  • Our email address is: enquiry.uk@hexagon.com

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Hexagon Manufacturing Intelligence
Metrology House
Halesfield 13
Telford, Shropshire
TF7 4PL
T: +44 870 446 2667
F: +44 870 446 2668