Tesa COS Supervisor • Customer Care (USA / Canada)

Customer Care, North Kingstown, RI, Vereinigte Staaten

 Hexagon’s Manufacturing Intelligence division is seeking a Customer Order Service Supervisor for our North Kingstown, RI location.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.  

Description:  

The Tesa COS Supervisor leads a team of Customer Order Service Representatives who enter, bill, and manage incoming purchase orders and billing for the Tesa division.  Also includes coaching and training of team, as well developing training materials.


Responsibilities:   
  • Supervise the Tesa COS team; this includes maintaining a teamwork style atmosphere and an environment that fosters professional growth
  • Responsible for employee career development, compensation, performance goals, monitoring and coaching, training, and new hire development
  • Work with Human Resources in hiring and training new COS Representatives as well as employee issues
  • Responsible for maintaining the teams efficient, timely processing of orders and inquiries for the Tesa division.
  • Serves as a liaison between Customer Order Service, the sales team, and customers to give them the best possible experience
  • Maintains regular contact with the Sales Team to always have the latest pricing and special offers on hand
  • Maintains Mapics with the support of HQ to make sure that the discounts and special prices are always up to date and to minimize the risk of pricing errors upon order entry.
  • Confers with the COS manager concerning the most difficult cases.
  • Ensures Tesa team adheres to policies and procedures for order entry, acknowledgment process, routine order maintenance, credits, and returned goods.
  • Lead internal meetings as well as coordinate any workshops, job training or job-related functions
  • Supports organizational policies related to safety, environmental protection, housekeeping, etc. within area of responsibility. Supports and participates in continuous improvement activities that positively affect safety, the environment, quality, reliability, and productivity or improve the overall suitability and effectiveness of the management system, its processes, and products.
  • Respond daily to customer service expedite lists and requests. 
  • Daily follow up of backlog, including RGAs
  • Daily running of shipping batches based on allocated backlog and expedite requests.
  • Analyze shipping damage claims and file insurance claim if needed
  • Create new customers and update existing customer accounts and details
  • Work closely with Stock Room Supervisor to ensure the daily shipping goals are reached (target for delivery performance = 95% based on confirmation date and 90% based on customer requested date)
  • Analyze root causes of delivery issues and work closely with Stock Room Supervisor and Material Control Manager to solve them.
  • Outbound sales activity to customers (inside sales)
  • Make sure that the daily workload of order entry is distributed in an equal way among the team
  • Support the team in entering orders and billing invoices
Qualifications:   
  • 2-5 years related experience
  • Demonstrated experience in managing and developing a team of professionals
  • Proven knowledge of the products   
  • Bachelor’s Degree and/or equivalent work experience
  • Aggressive, action oriented and driven individual
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft products including Outlook, Word, Excel, and Power Point
  • Excellent presentation skills
  • Ability to work independently and experience managing multiple issues
  • Decision making and problem-solving skills
  • Strong self-motivation, detail-oriented and able to work under pressure
  • Strong people management skills and team management experience
  • Ability to motivate others to deliver
  • Effective interpersonal and communications skills

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.  

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none.

Exceptional medical, dental, vision insurances 
Flexible Spending Accounts (FSA) 
401k with employer match 
Generous Paid Time Off (PTO) 
Tuition Reimbursement 
Training Opportunities…and so much more!
  
Hexagon Metrology, Inc. is an Equal Opportunity Employer ► M/F/Vet/Disability ► E-Verify Participant 

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES

Hexagon Metrology, Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 1-800-766-46731-800-766-4673 FREE for assistance.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.”