RADAN Application Engineer

Service Application, Chippenham / Reading / Gloucester, Vereinigtes Königreich

Job title: Radan Application Engineer
VN: VN3911
Location: Chippenham, Reading or Gloucester

Short description:
We are looking for an Application Engineer, knowleagable on CAD CAM technology, for our RADAN product suite.

RADAN is acknowledged as one of the world's leading PC based CAD CAM software solutions for the Sheet Metal Cutting industry. It offers a unique combination of applications for Punching, Profiling, Bending, Design and Production Management for Sheet Metal Fabrication.

As Application Engineer you will provide remote 2nd line pre and post sales support to our regional technical support teams, resellers and distributors around the world.

Tasks in detail:
  • Provide 2nd level support to the regions and mature OEM's (Original Equipment Manufacturers), resellers and distributors.
  • Help Hexagon regions improve the level of support provided to their end customers and be more efficient in their operation.
  • Accept and resolve customer issues that are escalated by the regions & mature OEM's, resellers & distributors.
  • Investigate potential bug fix and enhancements from resellers and regions and, where applicable, raise appropriate requests on software development.
  • Provide direct support of established resellers who require high levels of support.
  • Ensure that regional technical support teams are appropriately trained in new features and functionality introduced in new software releases.
  • Generate support documentation that can be localized within the region to help with the support of their customers; thus, improving standards and avoiding duplication of effort.
  • Work with the regional support teams to generate, manage & promote self-service support solutions.
  • Create template customer training courses and documentation that can be localized with the regions.
  • Provide help and assistance to regions to adopt products that are not yet distributed within the region.

Requirements:
  • 3 – 5 years of experience working with CAD CAM technology, either in technical support or as an experienced end user.
  • Basic programming skills in a modern programming language (Java script dotnet etc)
  • Knowledge of G-codes.
  • Fluent English, written and spoken.
  • Customer focus and good relational skills. 
  • Living in the UK, close to Chippenham, Reading or Gloucester, with the right to work.

Nice to have:
  • Experience working in the sheet metal industry.                                                                                       
  • 2nd European language in addition to English.

What we offer:
  • Global role with international exposure.
  • Gain experience within a global flourishing company with global career development opportunities.
  • Chance to work with cutting edge CAD CAM technology, working with developers to build and enhance the product.
  • Hybrid working arrangements: working 3 days per week from our office in Chippenham, Reading or Gloucester and the remaining 2 days remote from home.
  • Competitive compensation.

For information regarding RADAN, have a look at this business unit’s dedicated website: https://www.radan.com/

RADAN is part of Hexagon Manufacturing Intelligence. Have a look our our website for information regarding the mother company: https://www.hexagonmi.com/en-GB
 

Hexagon Manufacturing Intelligence unterstützt die herstellende Industrie bei der Entwicklung der bahnbrechenden Technologien von heute und der revolutionären Produkte von morgen. Als führender Anbieter von mess- und fertigungstechnischen Lösungen haben wir große Erfahrung im Wahrnehmen, Denken und Handeln, d. h. im Erfassen, Analysieren und aktiven Nutzen von Messdaten. Unsere Kunden profitieren von einer höheren Fertigungsgeschwindigkeit, einer schneller wachsenden Produktivität und gleichzeitig steigender Produktqualität.

Mithilfe eines Netzes von lokalen Servicezentren, Fertigungsstätten und Vertriebsniederlassungen auf fünf Kontinenten sorgen wir für einen intelligenten Wandel in der Fertigung und tragen so zu einer Welt bei, wo mehr Produktivität durch mehr Qualität erreicht wird. Weitere Informationen erhalten Sie auf HexagonMI.com.

Hexagon Manufacturing Intelligence ist Teil von Hexagon (Nasdaq Stockholm: HEXA B; hexagon.com), einem weltweit führenden Informationstechnologieanbieter, der für mehr Qualität und Produktivität in georäumlichen und industriellen Unternehmensanwendungen sorgt.