Compliance Case Manager

Customer Care, Deutschland

Job title: Compliance Case Manager

VN: 2745

Business Unit: Production Software

Location: EMEA

Short description:

Person will develop and manage processes to secure optimum financial settlements in cases of non-compliant use of Hexagon MI Software applications.  Analyse data drawn from business systems which report instances of non-compliance, cross referencing to customer databases and external sources in order to locate infringers.  Approach cases and coordinate the most appropriate method of settlement.  This could include by letter, audit, raid and collaboration with Hexagon MI Software’s IP lawyers.  Agree appropriate levels of compensation with the infringer which are due to Hexagon MI Software applications.  



Tasks in detail:
  • Manage and coordinate cases of non-compliance in Hexagon MI Software’s direct and indirect businesses (supported by resellers)
  • Work closely with Hexagon MI Software’s appointed legal representatives relevant for each geographic jurisdiction
  • Work closely with Hexagon MI Software’s group business systems team to ensure rapid data collection and analysis
  • Maintain regular contact and a good relationship with Hexagon MI Software’s sales organisation to fuel an ongoing pipeline of engagement with customers who may be at risk of non-­compliance
  • Understand and confidently present identified compliance issues to both internal and external stakeholders
  • Design appropriate remedies in order to foster a positive ongoing relationship with customers whilst resolving compliance issues in the most suitable manner
  • Identify and engage with the appropriate level of stakeholder within non-compliant organisations to encourage amicable and efficient resolutions
  • Operate with respect and confidence to set suitable negotiation strategies drawing experience from a range of internal stakeholder
  • Identify when an engagement may require escalation and then act accordingly to coordinate an appropriate course of action
  • Ensure that relevant internal stakeholders are kept up to date with each engagement
  • Ensure case data is maintained in Hexagon MI Software’s CRM system (SFDC)
Requirements:
  • A Bachelor’s degree in law, engineering or business
  • An understanding of software licensing terms, to include Software License Agreements, End User License Agreements and bespoke License Agreements
  • An understanding of Intellectual Property Law in relation to software and software licensing
  • Demonstrate experience in building and maintaining relationships with colleagues across a sales environment
  • Demonstrate experience in pipeline management and accurate forecasting
  • An ability to convey liability and negotiate comfortably in complex and demanding situations
  • An ability to manage and action a large number of simultaneous engagements
  • Demonstrated commercial / business management experience
  • Demonstrated experience in working towards revenue generation targets
  • Fluent English and German

Hexagon Manufacturing Intelligence unterstützt die herstellende Industrie bei der Entwicklung der bahnbrechenden Technologien von heute und der revolutionären Produkte von morgen. Als führender Anbieter von mess- und fertigungstechnischen Lösungen haben wir große Erfahrung im Wahrnehmen, Denken und Handeln, d. h. im Erfassen, Analysieren und aktiven Nutzen von Messdaten. Unsere Kunden profitieren von einer höheren Fertigungsgeschwindigkeit, einer schneller wachsenden Produktivität und gleichzeitig steigender Produktqualität.

Mithilfe eines Netzes von lokalen Servicezentren, Fertigungsstätten und Vertriebsniederlassungen auf fünf Kontinenten sorgen wir für einen intelligenten Wandel in der Fertigung und tragen so zu einer Welt bei, wo mehr Produktivität durch mehr Qualität erreicht wird. Weitere Informationen erhalten Sie auf HexagonMI.com.

Hexagon Manufacturing Intelligence ist Teil von Hexagon (Nasdaq Stockholm: HEXA B; hexagon.com), einem weltweit führenden Informationstechnologieanbieter, der für mehr Qualität und Produktivität in georäumlichen und industriellen Unternehmensanwendungen sorgt.