Customer Success -Knowledge Management Intern

Customer Care, Novi, MI, Vereinigte Staaten

Hexagon’s Manufacturing Intelligence division is seeking a Customer Success- Knowledge Management Summer Intern for our Novi, MI location. Our interns play an integral role in the success of Hexagon Manufacturing Intelligence.

Description: 
Provide help and support in the update, review and maintenance of knowledge base articles, collaboration forums, and promotion of online support within the user community, both internally and externally. This position will report the Vice President of Customer Success and will work closely with the individual support colleagues throughout the world as required.


Responsibilities:   
  • Work with global support team in updating existing knowledge articles for accuracy, quality, and relevance.
  • Assist global support leadership in creating online support / knowledge analytics; prepare reports and dashboard for transparency and maintainability.  
  • Assist in design of, documentation, and dissemination of knowledge from internal reflection and learning sessions.
  • Assist in design of mechanism to ensure learning generated from KM tools is disseminated among and utilized by staff.
  • Support technical working groups through implementation of cross-sectoral learning activities.
  • Perform other relevant duties as identified by cross-functional KM team and support representatives.

Qualifications:   
  • Must be enrolled in a Computer Science, Data Science, Engineering (Mechanical, Industrial, or Manufacturing), or other technical degree program and in good academic standing.
  • Proficiency in programming strongly preferred.
  • Ability to work Monday- Friday, 40 hours per week during the summer break.
  • Knowledge management and organizational learning experience preferred
  • International development experience a plus
  • Good familiarity with MS Office.
  • English language proficiency.
  • Meticulous and detail oriented.

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.  

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none!  

Exceptional medical, dental, vision insurances 
401k with employer match  
  
Hexagon Metrology, Inc. is an Equal Opportunity Employer ► M/F/Vet/Disability ► E-Verify Participant.

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES

Hexagon Metrology, Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 1-800-766-46731-800-766-4673 FREE for assistance.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.”