Customer Success Engineer

Engineering, Syracuse, NY, Vereinigte Staaten

Hexagon’s Manufacturing Intelligence division is seeking a Customer Success Engineer in the Syracuse, NY region.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.  


The Customer Success team engages our corporate customers to drive adoption and demonstrate ongoing value. This critical function is responsible for developing existing customers by engaging their engineering teams in the launch and adoption of the complete Hexagon Manufacturing Intelligence’s product line.

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.  Work independently with area customers to support the proper use of the products, expand user growth, and increase product diversification of MSC products to maintain a high degree of customer satisfaction.
  • Develop clear understanding of customer needs, success criteria, budget constraints, timing, etc.  Work to develop technical content (i.e., presentations, demonstrations, benchmarks, etc.) that deliver proof of business value for MSC’s products.   
  • Enable successful roll-out of MSC products to customer employees, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person.
  • Teach product training classes, customized classes, give seminars on new product releases.
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
  • Marshall resources across the MSC org as needed to support customers’ needs
  • Identify opportunities for customers to act as MSC advocates (e.g., testimonials, case studies)

  • Minimum of a bachelor’s degree in Mechanical Engineering, or equivalent experience
  • Master’s degree in Engineering highly preferred
  • Minimum of 3+ years of professional experience with multi-domain CAE simulations focus on traditional structural FEA and CFD applications. Excellent FEA background a must. Experience should include use of MSC Nastran, Apex, Cradle as a minimum. Experience with a similar suite of engineering analysis software considered for exceptional candidates.
  • Good understanding of CAE and analytical simulation workflows
  • Extensive knowledge of one or more MSC products including but not limited to: Nastran, Apex, Cradle
  • Ability to develop end to end simulation workflows based on unique customer needs
  • Ability to manage multiple projects and work in a team environment
  • Good problem identification and problem-solving skills
  • Work to task completion including occasional off-hours and/or weekend hours
  • Ability to learn, grow and adapt to changing work requirements
  • Programming knowledge (Python required)
  • Familiarity with APIs, script writing, XML
  • Advanced computer skills
  • Excellent verbal and written communication, presentation, and interpersonal skills
At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.  

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none.

Exceptional medical, dental, vision insurances 
Flexible Spending Accounts (FSA) 
401k with employer match 
Generous Paid Time Off (PTO) 
Tuition Reimbursement 
Hexagon Metrology, Inc. is an Equal Opportunity Employer ► M/F/Vet/Disability ► E-Verify Participant  


Hexagon Metrology, Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 1-800-766-46731-800-766-4673 FREE for assistance.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.”