Applications Engineer - VISI

Service Application, United Kingdom

As a member of the Technical Support team, you will be expected to deliver high level technical product support to our customers in the UK & Ireland for the “VISI” CAD/CAM platform. 

You will be required to provide excellent customer service levels by delivering quality technical support, customer training and consultancy.

Provide technical assistance to the UK Sales team when requested and promote our products and services to create sales opportunities. Utilise technical and industry best practice and experience to help improve productivity and efficiency for all operations.

You will be expected to use good oral and written communication at all levels, providing analytical skills, initiative, and flexibility to provide acceptable resolutions to customer support issues.

You will be working from our Gloucester office. We can offer a non-contractual hybrid working arrangement, which consists of working 3 agreed days from the office and 2 days remote from home.

As an Application Engineer you will report to the UK VISI Support & Services Manager.

Responsibilities:
  • The delivery of training and consultancy using VISI and associated Hexagon Production Software (HPS) products, on site, at Hexagon offices and also remotely.
  • Provision of high quality, post-sales operational support to end users via our Helpdesk environment and Support Portal using good communication, analytical skills, initiative and flexibility to provide acceptable resolutions.
  • To assist with the development and maintenance of VISI & associated HPS products, support documents and media.
  • Be proactive in the approach to improving the delivery of services and support and to share these with the VISI team where appropriate
  • Identify sales opportunities and present them to the Sales Team
  • Mentor and assist other team members to improve product knowledge.
  • Travel to external locations to perform services primarily in the UK but also overseas.


Ensure all tasks carried out comply with company policies, procedures and systems, e.g. Data Protection, System Security, Information Systems Acceptable Use Policy and Health & Safety Policy

Person specification
 
  • Excellent problem-solving abilities.
  • Ability to build and maintain client relationships and expectations.
  • Ability to organise and structure activities.
  • Good oral and written communication skills.
  • Extensive experience in the Tool & Die manufacturing Sector, implementing CAD/CAM software products.
  • Customer facing and/or support experience.
  • Appropriate Degree / HND / HNC / BTEC qualification
  • High level of computer competency using Window operating systems and Microsoft products.
  • Ability to work independently but also contribute to and actively promote a teamwork environment
  • Ability to identify the potential of and learn to use new systems and applications as they become available
  • Display a professional attitude & appearance
  • Effective time management
  • Follow policies and procedures
  • Valid UK driving licence


This is not intended to be a limiting or prescriptive job description and the post holder may be tasked with other duties/responsibilities from time to time in keeping with their skills, experience or to aid individual development.
 
Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

When you provide us with information about any other third party as part of the recruitment process (e.g. referees) then, before providing us with such information, you must inform the relevant individuals that you will disclose their personal data to us and provide a copy of this notice to them.

We will only process your personal data for the specific purpose of processing and managing your application. In particular we process candidates’ personal data to:

  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
  • Assist us in managing external providers. (e.g. recruitment agencies)
  • Manage our HR records and Update the Hexagon employee database.
  • Reply to an official request from a public or judicial authority with the necessary authorisation.
  • Comply with any legal obligation imposed on Hexagon in relation to its recruitment practice.

It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.