Compliance Case Manager

Customer Care, Germany

Job title: Compliance Case Manager

VN: 2745

Business Unit: Production Software

Location: EMEA

Short description:

Person will develop and manage processes to secure optimum financial settlements in cases of non-compliant use of Hexagon MI Software applications.  Analyse data drawn from business systems which report instances of non-compliance, cross referencing to customer databases and external sources in order to locate infringers.  Approach cases and coordinate the most appropriate method of settlement.  This could include by letter, audit, raid and collaboration with Hexagon MI Software’s IP lawyers.  Agree appropriate levels of compensation with the infringer which are due to Hexagon MI Software applications.  

Tasks in detail:
  • Manage and coordinate cases of non-compliance in Hexagon MI Software’s direct and indirect businesses (supported by resellers)
  • Work closely with Hexagon MI Software’s appointed legal representatives relevant for each geographic jurisdiction
  • Work closely with Hexagon MI Software’s group business systems team to ensure rapid data collection and analysis
  • Maintain regular contact and a good relationship with Hexagon MI Software’s sales organisation to fuel an ongoing pipeline of engagement with customers who may be at risk of non-­compliance
  • Understand and confidently present identified compliance issues to both internal and external stakeholders
  • Design appropriate remedies in order to foster a positive ongoing relationship with customers whilst resolving compliance issues in the most suitable manner
  • Identify and engage with the appropriate level of stakeholder within non-compliant organisations to encourage amicable and efficient resolutions
  • Operate with respect and confidence to set suitable negotiation strategies drawing experience from a range of internal stakeholder
  • Identify when an engagement may require escalation and then act accordingly to coordinate an appropriate course of action
  • Ensure that relevant internal stakeholders are kept up to date with each engagement
  • Ensure case data is maintained in Hexagon MI Software’s CRM system (SFDC)
  • A Bachelor’s degree in law, engineering or business
  • An understanding of software licensing terms, to include Software License Agreements, End User License Agreements and bespoke License Agreements
  • An understanding of Intellectual Property Law in relation to software and software licensing
  • Demonstrate experience in building and maintaining relationships with colleagues across a sales environment
  • Demonstrate experience in pipeline management and accurate forecasting
  • An ability to convey liability and negotiate comfortably in complex and demanding situations
  • An ability to manage and action a large number of simultaneous engagements
  • Demonstrated commercial / business management experience
  • Demonstrated experience in working towards revenue generation targets
  • Fluent English and German

Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

When you provide us with information about any other third party as part of the recruitment process (e.g. referees) then, before providing us with such information, you must inform the relevant individuals that you will disclose their personal data to us and provide a copy of this notice to them.

We will only process your personal data for the specific purpose of processing and managing your application. In particular we process candidates’ personal data to:

  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
  • Assist us in managing external providers. (e.g. recruitment agencies)
  • Manage our HR records and Update the Hexagon employee database.
  • Reply to an official request from a public or judicial authority with the necessary authorisation.
  • Comply with any legal obligation imposed on Hexagon in relation to its recruitment practice.

It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at and follow us @HexagonAB.