Ingénieur d'applications CFAO

Technical Service and Support, Lyon, France

Rattaché(e) au Responsable Support technique CFAO, vous serez amené(e) à :
• Comprendre et cibler les besoins des clients pour déterminer les applications et services à mettre en place.
• Réaliser les formations aux logiciels vendus auprès des clients soit sur notre site, soit sur site client conformément aux processus certifiés en vigueur.
• Développer les post processeurs et applicatifs spécifiques, réaliser des essais et validations sur site client.
• Assurer une assistance technique personnalisée.
• Répondre à l’ensemble des demandes hotline et apporter un support direct aux clients à distance.
• Suivre les tickets jusqu’à leur finalisation en respectant le FlowProcess en vigueur.
• Réaliser des fiches d’interventions en accord avec les Clients.
• Analyser et remonter les problèmes, bug, et demandes d’améliorations rencontrées par le client aux équipes Produit et R&D.
• Réaliser des formations internes sur des sujets spécifiques pour ses collègues de travail.
• Construire/faire évoluer les catalogues et contenus de formations.
• Tester des nouvelles versions en amont de leur sortie et participer aux campagnes de tests organisées par la R&D.

Profil :
Titulaire d’un bac+2/3 ou plus en mécanique avec une première expérience significative en milieu industriel centré CFAO Tôlerie (Découpe laser, poinçonnage, pliage), et avec un intérêt prononcé pour le contact client.
Une maitrise de l’anglais à un niveau opérationnel serait appréciée.



 
Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

When you provide us with information about any other third party as part of the recruitment process (e.g. referees) then, before providing us with such information, you must inform the relevant individuals that you will disclose their personal data to us and provide a copy of this notice to them.

We will only process your personal data for the specific purpose of processing and managing your application. In particular we process candidates’ personal data to:

  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
  • Assist us in managing external providers. (e.g. recruitment agencies)
  • Manage our HR records and Update the Hexagon employee database.
  • Reply to an official request from a public or judicial authority with the necessary authorisation.
  • Comply with any legal obligation imposed on Hexagon in relation to its recruitment practice.

It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.