Commercial Services Manager

Technical Service and Support, Canada

 Hexagon’s Manufacturing Intelligence, division is seeking a Commercial Services Manager for our Ontario, CA location.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.  

Description:  
The Commercial Services Manager has overall responsibility for the services business in Canada, consisting of field Service, Depot Service and Applications engineering.  He/She will manage a team of Engineers who perform tasks that include installation, maintenance, repair, training, software demos, contract programming and inspection.  Oversees the scheduling and internal training of Service and Applications Engineers.  Develops objectives, policies, and programs for the activities of direct reports for the accomplishment of overall company objectives.


Responsibilities:   
Interfaces with customers to ensure they are well supported with hardware and application support.
Management and scheduling of personnel, customer requests, and employee development.
Creates, Reviews and/or approves, to authorized levels, bids, and proposals.
Monitors performance of Service and Applications Engineers, including appraisal processes.
Analyze and review pertinent data and report on the results.
Collaborate with services operations team to ensure efficient operations of the team and systems.
Monitor and evaluate the products of competitors
Insure the timely issuance of technical service reports, software bulletins and the proper dissemination of information
Responsible for definition, configuration, and placement of consignment machines in the regional office.
Coordinate with sales department in analyzing customer needs.
Develop and maintain an organization capable of achieving objectives through proper structuring, staffing, developing, appraising, counseling, and rewarding of personnel.
Continually review, assess, and evaluate services to better serve the needs and preferences of present and potential customers.
Provide the proper training of personnel on new products.
Oversee the preparation of detailed specifications for attachment to quotations, and/or for use in technical negotiation.
Provide customer solutions
Manage revenue initiatives
Control budget expenses, support organizational policies related to safety, environmental protection, housekeeping, etc. within area of responsibility.
Supports and participates in continuous improvement activities that positively affect safety, the environment, quality, reliability, and productivity or improve the overall suitability and effectiveness of the management system, its processes, and products.

Qualifications:   
  • Solid background in Dimensional Metrology
  • 5 years of related management experience
  • Strong analytical and technical problem-solving skills
  • Strong customer skills
  • Thorough knowledge of company’s brands
  • Proficiency with MS Office
  • Bachelor’s degree or the equivalent combination of education and experience
  • Experience with 3-D Coordinate Measuring Machines (CMMs) and portable products

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.  

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none.

Competitive Salary with Bonus Plan
Comprehensive Benefit Package with health, dental, vision including health and personal spending accounts
RRSP company contribution plan and TFSA options
Generous paid time off (PTO)
Hexagon Manufacturing Intelligence Canada is an equal opportunity employer and committed to a diverse workforce and encourage applications from all qualified individuals. Accommodation is available upon request for candidates taking part in all aspects of the recruitment process. To request accommodation, contact Human Resources.

Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

When you provide us with information about any other third party as part of the recruitment process (e.g. referees) then, before providing us with such information, you must inform the relevant individuals that you will disclose their personal data to us and provide a copy of this notice to them.

We will only process your personal data for the specific purpose of processing and managing your application. In particular we process candidates’ personal data to:

  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
  • Assist us in managing external providers. (e.g. recruitment agencies)
  • Manage our HR records and Update the Hexagon employee database.
  • Reply to an official request from a public or judicial authority with the necessary authorisation.
  • Comply with any legal obligation imposed on Hexagon in relation to its recruitment practice.

It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.