Sr. Engineer Product Application

Service Application, India

Responsibilities for Technical Support Engineer, but are not limited to the following:

  • Conduct remote meetings with customers to analyze, troubleshoot and diagnose MSC Software problems
  • Handle the software licenses related issues
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them
  • Assist management in creating training materials and knowledge-base pertaining to software troubleshooting and usage
  • Act as the initial point of contact for all Technical Support activities from clients or other employees
  • Resolve customer issues by visiting them, if required

Required background

  • Bachelor’s degree with 2-4 years of proven experience in a Technical Support role of a companies' product solutions and services
  • Work in shift (including Night shifts)
  • Comfortable working with remote support tools and case management systems like Salesforce, JIRA etc.
  • Extensive experience working with different operating systems including Windows and Linux
  • Meeting Service Level Agreements metric for all customer channels
  • Ability to prioritize and manage several milestones and projects efficiently
  • Experience installing and configuring applications for a large company
  • Excellent communication skills, both written and verbal. Prior Experience in communicating with Enterprise, Service Provider customers
  • Team player

Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

When you provide us with information about any other third party as part of the recruitment process (e.g. referees) then, before providing us with such information, you must inform the relevant individuals that you will disclose their personal data to us and provide a copy of this notice to them.

We will only process your personal data for the specific purpose of processing and managing your application. In particular we process candidates’ personal data to:

  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
  • Assist us in managing external providers. (e.g. recruitment agencies)
  • Manage our HR records and Update the Hexagon employee database.
  • Reply to an official request from a public or judicial authority with the necessary authorisation.
  • Comply with any legal obligation imposed on Hexagon in relation to its recruitment practice.

It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at and follow us @HexagonAB.