Customer Support Engineer

Service Application, Luxembourg

Application Engineer – Customer Service Engineer
Location : Luxembourg (preference) or Belgium
BU: 
Design and Engineering SW
VN: 3307

Material & ICME CoE The Materials & ICME CoE of Hexagon MI, formerly e-Xstream engineering, is a software and engineering services company focusing 100% on materials modelling and material data management.
We are looking for an Application Engineer to join the Customers Services Team of the Material and ICME Center of Excellence (CoE). The ideal candidate should be someone passionate about composites and engineering innovation, willing to actively assist industries such as the auto & aero ones in learning about how to use the best-in-class composite modelling technology and methods for designing composite materials and parts through numerical simulation. If you are dynamic, talented and enjoy the world of CAE and materials, join our team of composite experts and develop multi-disciplinary skills around materials and advanced nonlinear finite element modelling, to become the future composite expert!
Responsibilities:
  • To provide first line technical support to our customers. Support them in the implementation of our software solution.
  • To understand customers/prospects needs and to demonstrate how our solutions can be used to address these needs
  • To solve, report and present customer benchmark test problems
  • To prepare and conduct customer trainings
  • To report customer requests for enhancements to the product management team Other responsibilities may be added by management to meet the business objectives.

Requirements:
  • MS or PhD in engineering with an emphasis on numerical simulation
  • Knowledge of finite element technology
  • Knowledge of non-linear material modelling, experience in plastic & composite material modelling is a plus
  • Rigorous working approach and efficient time and project management with the ability to prioritize activities across multiple projects
  • Strong oral and written communication in both English and French

We Offer:
  • Challenging high-tech job within a highly qualified and dynamic team
  • The opportunity to develop a large variety of high-end skills and experience
  • Performance-driven, career progression opportunities in a world leading team

Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

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About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.