Customer Support Engineer

Service Application, Luxembourg

Application Engineer – Customer Service Engineer
Location : Luxembourg (preference) or Belgium
Design and Engineering SW
VN: 3307

Material & ICME CoE The Materials & ICME CoE of Hexagon MI, formerly e-Xstream engineering, is a software and engineering services company focusing 100% on materials modelling and material data management.
We are looking for an Application Engineer to join the Customers Services Team of the Material and ICME Center of Excellence (CoE). The ideal candidate should be someone passionate about composites and engineering innovation, willing to actively assist industries such as the auto & aero ones in learning about how to use the best-in-class composite modelling technology and methods for designing composite materials and parts through numerical simulation. If you are dynamic, talented and enjoy the world of CAE and materials, join our team of composite experts and develop multi-disciplinary skills around materials and advanced nonlinear finite element modelling, to become the future composite expert!
  • To provide first line technical support to our customers. Support them in the implementation of our software solution.
  • To understand customers/prospects needs and to demonstrate how our solutions can be used to address these needs
  • To solve, report and present customer benchmark test problems
  • To prepare and conduct customer trainings
  • To report customer requests for enhancements to the product management team Other responsibilities may be added by management to meet the business objectives.

  • MS or PhD in engineering with an emphasis on numerical simulation
  • Knowledge of finite element technology
  • Knowledge of non-linear material modelling, experience in plastic & composite material modelling is a plus
  • Rigorous working approach and efficient time and project management with the ability to prioritize activities across multiple projects
  • Strong oral and written communication in both English and French

We Offer:
  • Challenging high-tech job within a highly qualified and dynamic team
  • The opportunity to develop a large variety of high-end skills and experience
  • Performance-driven, career progression opportunities in a world leading team

Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

When you provide us with information about any other third party as part of the recruitment process (e.g. referees) then, before providing us with such information, you must inform the relevant individuals that you will disclose their personal data to us and provide a copy of this notice to them.

We will only process your personal data for the specific purpose of processing and managing your application. In particular we process candidates’ personal data to:

  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
  • Assist us in managing external providers. (e.g. recruitment agencies)
  • Manage our HR records and Update the Hexagon employee database.
  • Reply to an official request from a public or judicial authority with the necessary authorisation.
  • Comply with any legal obligation imposed on Hexagon in relation to its recruitment practice.

It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at and follow us @HexagonAB.