Portable Service Engineer

Technical Service and Support, United Kingdom

This role is accountable for the delivery of:

 

SCOPE

• The post holder is responsible for providing technical service and support for all portable Hardware products, Service, Calibration, repairs this role is office base at Milton Keynes with some this travel within UK and Europe.

• Delivering all Service work on cost, on time and to required quality while maintaining company core values

 

FREEDOM TO ACT

• Pay attention to customer needs and wants when completing tasks in house or onsite, making decisions and acting with the customer in mind but working within Hexagon guidelines.

• All tasks are to be channelled and approved by the line manager in order to ensure a balance of excellent customer service and internal profitability and effective team scheduling.

• The service activity of a customer’s equipment is usually prescribed and once on site there is limited scope to change the remit of the task; however, change requests can be phoned & scanned into the Service Manager and these will be either forward scheduled or approved accordingly.

 

IMPACT

The Service engineer has a Primary accountability for:-

• Perform routine servicing, calibrations, repairs, and installations to the manufacture’s specifications

• Undertake onsite service and calibration working within customers and Hexagon Metrology Health and safety guidelines

• Carry out fault diagnosis to module or component level and provide a written report with faults and list of part need for repair

• Maintaining updating Trackweb and instrument records on server for every job

 

The role shares responsibility with other service engineers:

• Quality, Health, and Safety compliance within Hexagon Metrology UK ltd.

• Customer satisfaction and resolution of issues across the business

• Build a strong working relationship within other Hexagon employees to improve business continuity and communication

• Communicate generally internally and externally outside the Service team.

• Support Technical reviews of new quotations as requested by Portable service manager. RESPONSIBILITIES:

The duties and responsibilities of the position include the following:

• Conducts self and strives to demonstrate the Hexagon values

• Communication with customers throughout activity to ensure they are made aware of timing preparations and progress and completion hand over of service activities. (This may include notifying a customer of your planned arrival time on site).

• Ensuring that all Service Activity exceeds customer’s expectations.

• Conduct rigorous fault-finding processes.

• Repair inoperative System as quickly as possible, ensuring optimum levels of repair quality, on customer site.

• Liaising with factory engineers for technical information and / or support.

• Continually develops and improves technical competence by attending factory training courses as required by the company, sharing knowledge gained with fellow engineers.

• Maintenance of core skills and development of new product knowledge, ensuring this is transferred into the workplace.

• Applies breadth of experience, understanding of theory, method or models and best practice to resolve operational problems.

• Use of ERP systems for your day-to-day tasks

• Timely reporting of activity, timesheets, and expenses in line with company guidance and handbook

• Drives to achieve deadlines and demonstrates tenacity to get the job done.

• Takes personal ownership to remove barriers to achieving timely reporting.

• Compliance with workplace quality and health and safety requirements and directions both when working in House or on customers sites and those that applies to Hexagon.

• Conducts self and strives to demonstrate the Hexagon values

• Additional duties may be assigned from time to time

• Quality, Health, and Safety compliance within Hexagon Metrology UK Ltd.

• Additional duties may be assigned from time to time

 

QUALIFICATIONS / EXPERIENCE:

 

1. TECHNICAL SPECIALIST SKILLS

• Strong Service implementation skills

• Good working knowledge of service utilities and other Hexagon Metrology Hardware products

• Relevant electro-mechanical /Electronic service or equivalent industrial experience.

• Good knowledge of customer sector group Hexagon serves and generalized service requirements

• Problem solving skills.

 

2. MANAGERIAL SKILLS

• Help, support, coach and mentor apprentices and junior engineers.

• Keep all personal administration up to date, maintain accurate timesheets and process forward load requests in line with company procedure.

• Capable and proficient in Windows environment.


Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

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  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
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About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.