Technicien Support

Technical Service and Support, France

Job description:
Attached to the Support department, your main missions will be:
  • Improve current training tools for application engineers
  • Establish an evaluation of training for continuous improvement
  • Identify products or solutions to add to our support offer
  • Optimize branch support processes to improve the effectiveness of local support
  • Implement customer support process templates
  • Train application Engineers in Europe, Middle East and Africa
  • Know most of the application software used with measurement arms (Training may be provided).
  • Test application software with our products
  • Conduct tests of new products in development
  • Solve hardware and software problems by replicating tests performed by our service centres
  • Contributes to the effectiveness of the hotline, ensuring that reported cases are resolved as quickly as possible
 
  • Skills sought:
  • Adobe Suite (Photoshop, Indesign) (not mandatory)
  • Microsoft Office Suite
  • Performance analysis of local support services
  • Foreign languages: English - read, spoken, written
  • Communications techniques
  • Project management
  • Specificities of the media and social networks
  • Know the tools for the hotline
Required profile:
  • Real capacities of analysis and synthesis
  • Good command of office tools
  • Excellent relationship
  • Real animator skills, sense of communication
  • Hold a class B driving license

Privacy Notice:

Information you submit as part of your application must be true, accurate, complete and not misleading. You understand that any false or misleading statements or omissions made by you during the application process, including your application and interviews, may be sufficient cause to justify the rejection of your application or, if you have already become an employee, the immediate termination of your employment, subject to due process.

When you provide us with information about any other third party as part of the recruitment process (e.g. referees) then, before providing us with such information, you must inform the relevant individuals that you will disclose their personal data to us and provide a copy of this notice to them.

We will only process your personal data for the specific purpose of processing and managing your application. In particular we process candidates’ personal data to:

  • Undertake recruitment activities, such as determining the suitability of a candidate’s qualifications.
  • Assist us in managing external providers. (e.g. recruitment agencies)
  • Manage our HR records and Update the Hexagon employee database.
  • Reply to an official request from a public or judicial authority with the necessary authorisation.
  • Comply with any legal obligation imposed on Hexagon in relation to its recruitment practice.

It is our policy to retain your details for 12 months during which your candidacy will be assessed against other potential opportunities. Prior to the expiration of that 12 month period you will be notified of the impending deletion and you will be given a choice to remain on our database for a further 12 months. At any time during the recruitment process you can request your data to be deleted from our database. You are always able to apply to any position advertised by Hexagon once more.

For full details of how we process personal data please see our Privacy Policy.

Note: in some countries we are legally obliged to keep your information for a longer period to comply with governmental reporting. In these cases we will be unable to delete your full details from our records.

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.