System Maintenance

Hexagon Manufacturing Intelligence offers a full range of services allowing your equipment to work at its best, thus enhancing speed and accuracy in your manufacturing process

Installation

Your new equipment will be installed by our qualified local team. As we believe everything should be done to make your life as simple as possible, the same team of service engineers will also be in charge of future equipment service, after the warranty is expired.

Relocation Services

Hexagon Manufacturing Intelligence’s Service engineers are experts at CMM relocation no matter if you are moving the machine a few feet, across the plant, or across a country. We can make sure it the job is done right every time. We help companies move CMMs inside the factory or across a country every day. Just call the experts.

System Management

In the UK there are over 2,000 seats of PC-DMIS software installed. In addition to the SMA Contracts which keep your software licence up to date, we now recognize a need for CMM operators, PC-DMIS programmers and Managers to ensure that the total software system is regularly maintained to optimize security, reliability and correlation. We do this by offering the additional System Management Contract.

Technical Support

Hexagon Manufacturing Intelligence specialists can provide help and support in fields such as systems maintenance, upgrades, repairs, etc.

Emergency Services

Need Service Now? You can’t predict when your machine will go down. At Hexagon Manufacturing Intelligence we can get you up and running. We have a network of hundreds of local service technicians and service centres throughout the world to provide prompt repair, certification and calibration.

Equipment Calibration and Certification

Proper installation and initial calibration of coordinate measuring machines (CMM) and portable systems are essential to comply with national and international standards and guidelines. Regular monitoring and, if necessary, recalibration of systems also play an important role. We calibrate your measuring machine in accordance with tests traceable back to national and international standards. This ensures your instrument always remains accurate.

Repairs

Speed and competence are particularly important to keep downtimes to a minimum when an instrument malfunctions. Our local service technicians are always available to see that your measuring machine does not hold you up. They have been expertly trained and have direct access to our comprehensive stock of spare parts. Your measuring machine is therefore ready for use again in the shortest possible time.

Spare Parts

With thousands of installed machines, it is important for Hexagon Manufacturing Intelligence to keep a good stock of both consumable items and those needed for when a system breaks down. Hexagon Manufacturing Intelligence has dedicated stores and personnel to ensure that when a part is required, it is available and quickly dispatched to where it is needed - thus ensuring the minimum of downtime. Contact your local service department for your spare part requirements.

On Site Services

Hexagon Manufacturing Intelligence local teams allows for quick intervention on our clients' sites.

Preventive Maintenance

Many people are under the wrong impression that a calibration is all that’s needed to keep a coordinate measuring machine or a portable system running at optimum condition. Preventive maintenance is a key additional step in the care of your equipment that will keep it running more dependably and avoid problems down the road.

Contact us

Have question for our sales or customer services teams? Contact us through these forms and we will get right back to you.

Alternatively call our teams on one of the following numbers:

Customer Relations Group: 800.274.9433
Service & Support: 800.343.7933

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