Hexagon Customer Experience Improvement Program

Purpose of the Hexagon Customer Experience Improvement Program

The Hexagon Customer Experience Improvement Program is a completely voluntary program designed to help Hexagon improve its software applications over time. Without any interruption, this program collects information about your computer hardware and how you use our products. The collected information helps us identify which products and features to improve.

Overview: What Information Do We Collect

If activated, the Hexagon Customer Experience Improvement Program tracks information on the computer hardware and from log files to know what part of the product you use and how often you use it. 

We do not collect proprietary information, such as CAD or dimensions. 

With large and established products, such as PC-DMIS, which has just celebrated its 25-year anniversary, the information we collect helps us know what product areas are no longer in use and what we can safely retire. It also helps us know the areas you frequently use, and where we should focus future improvements. If you join the program, it helps us prioritize our activities on those areas of the software you use the most.

How the Hexagon Customer Experience Improvement Program Communicates with the Internet

The Hexagon Customer Experience Improvement Program communicates with the Internet as follows:
  • Specific information sent: The information, sent to Microsoft Application Insights servers in controlled facilities at Microsoft, includes details about your computer hardware (such as the number of processors) and information about how you use the software – what  menu and toolbar options you use, what types of script commands you use, and so on.
  • Default setting: By default, the software activates the Hexagon Customer Experience Improvement Program for all users though the Join the Hexagon Customer Experience Improvement Program check box. This check box is available during the software installation process. It defaults to selected. If you clear this check box, the Hexagon Customer Experience Improvement Program remains turned off unless you explicitly turn it on later. After installation, you can turn this on or off at any time through Settings dialog box of the HEXAGON UPDATES application.
  • Triggers: The Hexagon Customer Experience Improvement Program collects data over time and sends it periodically, whenever you use the Check for Updates option.  If you select the Automatic Check for Updates option, this occurs approximately every 24 hours. If you do not connect your computer to the Internet, it does not transmit data.
  • User notification: If you choose to participate (you must have Administrator access). The software does not prompt or notify or interrupt you in any way when it collects or sends data.
  • Logging: The software logs events in C:\ProgramData\WAI\ProductName\ProductVersion\analytics.txt
  • Access and privacy: The software stores collected data on Microsoft Application Insights servers in controlled facilities at Microsoft. Hexagon uses the data to identify trends and usage patterns in Hexagon software and to improve Hexagon products. We do not use the data for other purposes. 
  • Transmission protocol and port: The transmission protocol is HTTPS, and the port is 443.
How to Opt Out of the Hexagon Customer Experience Improvement Program

The following procedures explain how you can opt out (you must have Administrator access):

  • Procedure 1: During installation, clear the Join the Hexagon Customer Experience Improvement Program check box.
  • Procedure 2: After installation, you can still opt out if you have previously opted in. Choose Check for Updates to access the HEXAGON UPDATES application. Then from the Settings dialog box, clear the Join the Hexagon Customer Experience Program check box.


Contact us

Hexagon Manufacturing Intelligence
World Headquarters Office
Cedar House
78 Portsmouth Road
Cobham
Surrey
KT11 1AN
Great Britain

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